On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I order my size but since I am pregnant my foot is a little bigger than usual. I went on the website and exchanged it for half a size bigger, they gave me a label to return the shoes and the postman came to pick them up at my job. A day later I get an email letting me know my shoes are on their way. Everything was quick and efficient.
Hello Kat,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I wasn't sure what to expect, I've heard bad things about membership-based websites like JustFab, but I was really happy with everything I got! The intro prices were good so I figured I had nothing to lose, and everything I ordered was good quality and fit really well.
Hello Violette,
Thank you for the great feedback on our products and the VIP program! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Bes,
Mary
It's not that I don't love the merchandise. I just wonder, how is it that I am forever too late for everything? I know I wear a popular size, but dang! And what exactly is the purpose of the VIP points? I mean, I know the purpose, but really? Just give me real discount.
Hello Meredith,
Thank you for taking the time to leave a review. We are very sad to hear that the items in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I've been a client of JUSTFAB for at least 10 years now, and they've never disappointed me in any of my orders this far.
Their jeans are the only jeans I'll buy because they fit so comfortably. I looked for that kind of fit for years. I am a member until they change there jeans! I love all their styles.
I buy all my dresses and shoes through them as well.
I'm a very happy customer.
Hello Sheila,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
The process was easy. I called with a question and it was answered.
Hello Melanie,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
It is awesome, just what I needed for my job since I carry so much stuff for my job.
Hello Patricia,
We're so glad that you are very satisfied with the items you ordered. It feels good that our members appreciate the effort that we put into making sure we provide the best quality products.
Best,
Mary
If it is "too good to be true", yes, unfortunately.
Hello Sandra,
Thank you for taking the time to leave a review. Your feedback about the quality of our product and our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I have had credits for months. They keep taking my $ from my credit card but when I THINK I'm using my credits they are not using them instead I'm paying with my card and they keep my credits. Can take my $ but I can't use my credits.
Hello Melissa,
Thank you for sharing your experience with the monthly member credits. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Find some finds once in a while. Have good sales, sometimes my items are not what they seem in the pictures whether the shoes are not as comfortable or the material on the clothing was expected to be different. Overall 90% of the time I have a successful purchase. The free shipping does take over a week to receive the item but if you are patient and not looking to receive items in a hurry it's worth it.
Hello Krysia,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Ordered based off the sizing chart, measured my foot and the shoes are to big.
Hello Jennifer,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
My experience using the site has been very easy. No issues navigating to items that I need or want to view. I am glad that they have included more size 12 shoes for us. I would love to see more availability and varieties in the plus size selections.
Hello Andrea,
Thank you for taking the time to provide a review. Your feedback on the selections is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.
Best,
Clark
Hello Marge,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and shipping process.
Best Regards,
Clark
Continued great success with all orders. Only sometimes a bit small for my body, but they encourage my weight management
Hello Christine,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love to order not only shoes but their bundles of clothes, shoes and accessories! They have the best stylist. Their quality of shoes and clothes are such perfect. Their sizes are true to your size. I highly recommend Justfab!
Hello Lori-ann,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I bought multiple pairs of boots. I love my boots and I love the price. I had no problems with the delivery. My only issue was that the site kept crashing when I was trying to browse for boots. It was quite frustrating BUT obviously not annoying enough to keep me from my love of good boots at a great price. It would be nice to have that fixed though...
Hello Tara,
We are glad you are enjoying our products! We're sorry to hear that you had trouble using our website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Hello Rhoda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I had purchased shoes in hopes to wear them for a wedding. I rushed shipped them but they still did not make it in time. I was very disappointed because I had ordered them on June 29 and they did not arrive until July 5.
Hello Maria,
Thank you for your purchase. For assistance with your delivery concern, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Shoe was not true to size. Lost money buying this product because I had to pay for shipping. I probably will not purchase again due to the risk of loosing money again.
Hello Jennifer,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
This was an awful experience got rid of justFab!
Will never use again!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda,
We are glad you are enjoying our return and exchange process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth