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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My daughter and I love the sandals we purchased for vacation. The were super cute and comfy.
The 5 pairs of shoes I ordered fit well. One was a bit loose but it would still work. Overall the outcome was well worth it. I will purchase similar ideas in the near future
Hello Claudette,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The order was processed and sent very quickly, we are satisfied, thank you very much.
Everything is great and on time!
Size and weight of shoes not comfortable. Boots were great, clothes were ok.
Hello Linda,
Thank you for taking the time to leave a review. Your feedback about the products you purchased is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Got exactly what I had ordered on the website and items came a little late but nothing unusual because of Covid-19. Great service!
Hello Maanga,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
Vielen Dank für Ihre Arbeit! Sie machen das wirklich gut, und vielen Dank. Er ist immer bereit, die Extrameile zu gehen, zurückzurufen, alles zu klären, usw. Schnelles Feedback und kompetente Beratung. Ich kann das empfehlen.
Shoes arrived very quickly and they were super cute.
Hello Barbara,
Thank you for taking the time to share your positive feedback on our products! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I like all clothing and shoes I have received from Just Fab. The problems I have encountered were with their accessories ie. Handbags the two I have received did. It hold up well at all! Handles on purse unraveled and zipper pull on crossbody bag fell off.
Hello Lynn,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
The clothing I purchased never fits. Their size charts are wrong!
Easy to order. Shoes arrive packaged well. Even when I ran into shipping hiccups, customer service is great, easy, friendly and resolved issue quickly.
Hello Jessica,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Summer flared heel, PERFECT. Pumps appx half size too large. Sophie Strappy heeled mule: Poor workmanship the vertical centre STRAP doesn't align with the centre of feet, horizontal straps doesn't follow the contour of the feet (gaping all around). Too Large, I will donate, Sophie will wear around the house.
Hello Beverley
Thank you for taking the time to leave a review. Your feedback about the products you purchased is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I ordered a pair of sandals that were supposed to be like a rattan style and they're literally made out of plastic grocery bag material… They did not look like the photos at all. The quality was terrible and I sized up after reading reviews and the shoes were still at least 2 sizes too small. It's not even worth returning them because you have to pay shipping which ends up being almost as much as the shoes when you consider the delivery shipping charge too. But I guess you get what you pay for…
Hello Taylor,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will also email you right away to assist you with your return/exchange concerns.
Best,
Zeth
Courteous customer service agent with excellent service and knowledge of the product.
Hello Latoya,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The customer service representative was very nice, friendly, helpful! Absolutely easy process.
Hello Silvina,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Shopping with Just Fab is easy, fun and affordable. I've never been disappointed with a purchase, and shipping is generally quick
Hello Karla,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Sometimes the shoes are correct with sizing sometimes they are either big or small but I guess that's why we try stuff on.
I was dissatisfied with an exchange I tried to make - the exchange item never arrived after they said It was on its way. When I called again to inquire a month later- they told me They had to wait to receive my return item before sending the exchange. At this point they had never sent that replacement as I was told … and now by the time they had received my item, what I wanted was sold out. I was not notified it was no longer available and a credit was not automatically issued for this. I had to request my credit. It was conflicting information from one rep to the other.
Overall I like the shoes that I have received and now instead of returning or exchanging I give them away it's not worth the months of waiting for a credit or exchange. I order once every couple months but I read reviews now to help me decide which size to order.
A few new Favourites and a Few duds.
They are all well made I have yet to experience anything falling apart. No broken heels or poor stitching. Overall they have Good quality shoes.
Hello Liane,
Thank you for writing a review! We value your feedback on your returns and exchanges experience and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love everything about just fab. More junky heels or platform shoes please. I'm getting too old for Stiller's.
Hello Inga,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Always great service and quick! Answered my question, fixed my concern and received any purchase quickly! The quality of the clothing is great!
Hello Eva,
Thank you for trusting us to be your source for top-quality products and services. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you.
Best,
Mary
Hello Patricia,
Thanks for sending your review! Your feedback about our sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I have purchased shoes similar from another provider and had to return them. But these are a great fit and pretty comfortable.
Hello Bria,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lyvonne,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz