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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Received no assistance in getting a refund for a lost package.
Hello Bianca,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your package. Our Member Services Team will get in touch with you right away.
Best,
Allison
Love the shoes! And customer service is the best, definitely recommend to anyone who loves shoes or is in need of starting a new collection of shoes.
Hello Kindra,
Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Hello Lori,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The clothes and accessories are usually nice quality, there are very rarely any items that are of low quality. When I started the clothes and accessories weren't really my style but with providing feedback it was easier for them to figure out clothes and accessories that match my style. In the beginning the deliveries were right on time and the accuracy of what was in the package matched the receipt but in the last 3-4 packages, the quality checks are not in place. I'm not sure if they are expanding and can't keep up with workload but this is how the business loses customers.
Hello Jovina,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I absolutely love my shoes. They were perfect and I received so many compliments on them.
Hello Tineisha,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Items did not arrive in a timely manner. However, the items were very nice.
Hello Karen,
We appreciate the feedback you shared regarding our shipping policy. Our Member Services Team will contact you right away for further assistance.
Best.
Lia
Love all the items I purchased from shoes to clothing to accessories… the quality was great and the price was even better!
I'm a long time buyer and loyal customer.
I've signed up for the membership program years ago, I've skipped most of the months but when they announce a good deal I'm always here to take advantage. Love love love!
Hello Polly,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I had ordered from JustFab and had to cancel it before it shipped. One of my items were out of stock. Unfortunately, I did not notice the email informing me of this change. Once I did, I noticed they refunded my money. Great company and I love my previous purchases from JustFab.
Hello Lisa,
Happy to hear that your concern was taken care of! Thank you so much for the awesome feedback! We are happy to know that you love our services. Have a great day!
Best,
Renz
I've gotten shoes here before that didn't fit and they're so easy to return! And I got a pair recently that are super comfy that I love!
Hello Cesciley,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The tank and sweater are a little bulkier than I expected but fit well and are good quality
Hello Barb,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Everything was perfect. Very satisfied. Will buy again...
Hello Nicole,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I get so many compliments every single time I buy a pair of shoes from justfab.com. Give it a shot and I promise you won't be disappointed.
Hello Janet,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I placed my order June 22,2022 and today is July 20th and my order still has not arrived. Will be canceling subscription. I really wanted those shoes for my upcoming trip.
Hello Yazmin,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Their products are amazing quality! Really happy with everything I got.
Hello,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Shoes arrived in timely manner shoes were just like the pictures very comfortable
Hello Nowana,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love Justfab shoes, the quality of the shoe and prices are essential. The sales are the bomb. I am a valuable customer.
Hello Chereina,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I ordered three pairs of shoes in the same size and had to exchange each pair for a different size. Another problem was the jewels on one of the pairs was completely gone and made it look so tacky. If it's rhinestones, those fall off no big deal. If you miss a few it isn't too bad, but missing big gems it was really awful looking. Luckily I exchanged the pairs and they were very easy to return and exchange and get the new ones that I enjoy very much! Only other thing is I wish the sizes were more accurate. I ordered 2 pairs of sneakers same size and I looked and it stated true to size but one of them is just a little small. I wish I had sized up 1/2 size but I couldn't exchange because I had already recycled the boxes unfortunately. Overall I do love justfab I just wish the sizing was more accurate especially on the size up/size down scale you see when you look at each shoe. Overall, I will purchase again but make sure to keep the boxes and try them on sooner!
Hello Megan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I placed my order on 6/25/22 and I have yet to receive it. It has been almost a moth and the tracking says "just shipped" and they'll let me know the status when the receive my items. Lately it has been taking longer and longer for me to receive my orders. I expected to have my shoes by now especially since I need them for a trip that starts the 1st week in August. It looks like I will have to buy shoes for my trip elsewhere since I probably won't get them in time.
Hello Tiffany,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was impressed on how fast I received my purchases and the care giving to deliver my packages. Great job!
Hello Dorothy,
We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Caryl,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz