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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Easy and fast delivery compared to other purchases I did in the past.
It was a great experience. I love the styles you have in everything and the prices are not bad at all. I will recommend my family and friends to shop there.
Hello Carmen,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Good company, with shoes that are different and well made.
Hi Cheryl,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
It was very good. The only thing is that most of your shoes are not wide enough for me. So I had to give one pair to my daughter. And I'm a lower boot girl and you don't have that many to pick from.
Hello Cindy,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The shoes were even better than I dreamed! They fit true to size and will be perfect for the wedding I am attending. Thank you!
Hello Tanya,
It is our desire to keep you satisfied with unique styles and good product quality. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Allison
So much to choose from, great quality and very affordable.
Hi Angela,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
I put a pair of high heels. After 1 hour wearing them, the heel broke. I'm really sad because I really like them and it was in a wedding
Hello Angela,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have always had a great experience with JustFab. Customer service is great. The website is very easy and user-friendly. Have not had any issues.
Hello Alma,
We are glad you are enjoying our website! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I LOVE them! They look and feel great. I'm on my feet all day, but can still do it with style!
Hello Tamara,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
Fit perfect, quality outstanding, delivery fast and on time. 10/10 experience.
Hello Sharon,
We are so glad that everything worked out for you. We here at JustFab do our best to provide the best products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I took advantage of one of JustFab's fantastic sales to update my wardrobe with some new shoes, bags and clothing. I am very happy with all of the items.
Hello Susan,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
It was hard to spend my wallet I tried for months until I finally got fed up and called in. They had me pick something to buy on the spot and got it done for me. I would have liked to spend my credit my way but had to spend my whole $39.95 credit on a $10.00 item. Not impressed. The selection on items has gone way down and now there raising prices yet quality of product likely won't change. Will be canceling my vip soon. Nothing catches my eye anymore on the site.
Hello Brandy,
Thank you for sharing your experience with our products and the member credit charge. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Fast and easy. Very satisfied. Hope to reorder soon.
Hello Marielle,
Thank you for the great feedback on your order. It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us!
Best,
Mary
Received items in a timely manner. Packaged nicely. Very happy with one pair, another pair did not fit properly, and the third was very cheap.
Returns from Canada is a complicated process and you have to call to get a URL for the label.
Hello Natalie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I recently purchased a work boot. The overall processing which includes the delivery went well. I received it in a timely manner.
I am well pleased with my boots as well. Great colour.
Hello Andrea,
We are glad that you are satisfied with your purchase and the services we provide. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
I called in to do an exchange. I had a very rude customer service representative who not only insulted me but also hung up on me. I called back again and received a different representative and I told her about the situation and asked her to put in a complaint. She told me that someone would be in contact with me in a few days. I never received a follow-up call back from a manager regarding my experience.
Hello Adanna,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Sehr gutes Geschäft. Es ist nicht das erste Mal, dass ich Waren bestelle. Die Berater sind sehr professionell, die Ware ist einwandfrei und die Lieferung ist schnell und bequem!
Hallo Randolf,
Genial! Wir freuen uns, dass unsere Mitglieder die Bemühungen zu schätzen wissen, die wir unternehmen, um sicherzustellen, dass wir die besten Produkte und Dienstleistungen anbieten! Ich wünsche ihnen einen wunderbaren Tag!
Am besten,
Renz
Good! Clothes came quick! I liked them and they fit! Great deal too!
Hi April,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
I love these cute heels! Delivery was super fast and shoes were delivered without damage. I ordered a 9.5 and they are just right they are true to fit and fairly comfortable.
Hello Crystal,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
Clothing was too big. I ordered a sweater and it was not what I expected and the fit was not good.
Hello Theresa,
Thank you for taking the time to leave a review. Your feedback about your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dineo,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth