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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My shoes came which are a little bit bigger than my size. It wasn't a problem at all because Justfab is very helpful to change them to the right size.
Hi Azineth,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Love the sneakers but a little disappointed…. Only one shoe lights up after one wear.
Hello Lela,
Thanks for sending your review! Your feedback about product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Great quality and great deal! Shoes are really comfortable and great staple pieces.
Hello Anya,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
Obviously, not a good experience. Until now, I have not received my order
Hello Joy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you still have not received your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My experience with JustFab is always great! Everything is top quality. Everything fits fabulously.
Hello Leslie,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our size and quality.
Best Regards,
Clark
Always a pleasure to pick out my items and see the new styles for each season
Hi Tamara,
Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
I love the convenience, products, and availability
Hello Jennifer,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Over several years have found every style I've needed, from formal party stilettos to flat garden party sandals, to boots and sneakers. The quality is always good, prices are good, and delivery is always very prompt, so I don't have to wait too long to try on these beautiful shoes!
Hello Janet,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Same problem for the last year. I do not receive your emails. I do not get reminders about my boutique or any other sales. I've been told its my email settings. Check your info... We've verified my email preferences many times over the phone. Its set to send me all your junk mail almost the time. I'm done with this company. Finally straw. Fix your $#*! and stop blaming me
Hello Nicole,
Thank you for your review. For assistance with your email concern, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Always a pleasure to see all the stock they have and the quality is always there!
Hello Louise,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
It's been over a month since I placed the order and I haven't received anything!
Hello Gabrueka,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Good customer service with great price and style plus so many different designs and colour choice is also amazing
Hello Navdeep,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Hello Joanna,
It’s great to read your feedback about the services we provide and we appreciate you taking the time to share your positive experience. Have a fabulous day!
Best,
Allison
Amazing quality for the price and fast shipping to Canada! I believe sister company of Shoedazzle and I'm always impressed and always get compliments! Their clothes are fashion forward and a very nice quality. Great customer service!
Hello Tammy,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love the look but they could not stay on my heel
Hello Stasha
Thank you for sharing your experience with the item you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I just bought a sandal. I never intended to become a membership. Could you cancel and refund the amount of $49.95?
Hello Daiane,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your order and membership concerns.
Best,
Zeth
Hello Elena,
Thank you for the great feedback on the products you purchased from us! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in JustFab!
Best,
Allison
They fit great and didn't take long to get them. I'm very satisfied with my shoes. No problems at all with the shipping. And got them on time. I will definitely order more!
Hello Donna,
We are glad you are enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I absolutely love shopping with JustFab. The inventory has gotten considerably small which limits choices.
Hi Paula,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Tina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cat,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz