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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My order came on time.I love their clothes most of the time.And the shoes are just fabulous but sometimes the clothes doesn't fit the pictures.
Puntualidad en la entrega y los zapatos hermosos, su calidad es excelente
I ordered for the first and only time on December 26th. I got an email on the 27th saying it shipped and I was impressed by this. It is now January 15th and the carrier still has not received the package and no delivery date can be provided. And no one at Just Fab has been able to help me beyond, just give it more time. I do not recommend. Great prices mean nothing if you don't receive your order.
Hello KrystA,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you've faced regarding your order. We understand your frustration with waiting for a package that has not arrived as expected, especially after being excited about your purchase. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Quality is little lacking colors began to crack already
Hello Dave,
Thank you for reaching out to us and sharing your feedback. We are glad to hear that your order arrived on time and that the delivery process went smoothly. However, we are truly sorry to learn that the quality of the shoes did not meet your expectations. We understand how disappointing it can be when a product doesn't live up to the standards you were hoping for, especially when it comes to durability and appearance. We will send you a private message right away to address this promptly.
Best,
Allison
I efficiently sent emails. I can't return my things because of some kind of $#*! y'all did with the drop off. I don't have a returning label.
Hello Barbey,
We're sorry to hear about the frustration you're experiencing with the VIP membership and the return process. We understand how upsetting it is to have money taken from your account without your consent, and we apologize for the inconvenience caused by the issues with the return label. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I ordered size 11 the company send me size 10. I requested for them to send me the correct size. This was a Christmas present after waiting 3 weeks they send me the wrong size once again. Very disappointing. I will never purchase from here again.
Hello Carla,
I'm sorry to hear about your negative experience with your boots. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Just fab is a legit website for men's shoes and more
Justfab has always been a great service to deal with, always has great choices and delivery is quick and on time.
It was easy to find what I need and prices the order using my vip credits.
I love when I accumulate vip points! The quality of the items are awesome! My children love their shoes and the clothing! As a single mom, having the option to buy bundles and using a vip point to purchase saves me a lot of money! Thanks JUSTFAB!
Never received product. Talked with customer support and they hung up on me. Chatted with customer support and the representative ghosted me. I'm out the money and no product to show for it.
Update: I was reached out to after I left the review. I was told my package was delivered and that I needed to check with neighbors. I checked and none of them received it. So I guess I am out the product and money.
Hello Jada,
We're truly sorry to hear about the issues you've encountered with both the product delivery and the lack of support. We understand how frustrating it must be to pay for an item and not receive it, especially after trying to resolve the situation with our team. It's completely unacceptable for your concerns to have been ignored, and we sincerely apologize for the poor experience you had with member support. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Just ordered a waterproof insulated snow boots for the mountain snow, and it fits perfectly well not too tight and not too loose, just right
For the last 12 years I have had a wonderful experience with JustFab. Selection is awesome and service wonderful. Very happy customer
I love Just Fab, been with them for years. The boots I just bought are great.
I love Just Fab, I have been a member for years, I love all of their products.
I made my first purchase and the product is of good quality and arrived in good time
My item was delayed due to shipping delays.Just Fab kept in contact with me.
And updated me everyday.The products are excellent.I will be purchasing again from this site
I had taken a time away and coming back to justfab and finding exactly what I wanted was amazing and seeing all the new and beautiful pairs has me excited and planning outfits already. In love with my purchase, great quality, fancy and stylish trim and look, professional esthetic to combine with all my work outfits. Overall comfort which also make me love them more.
Good shoe quality love them so cute got to order them
Good quality shoes. The fit is great. I was not sure of the real shoe, but they Look much better than I expected.
It's always been a hit or miss. The shoes that are a hit are awesome and comfy, the misses not so much.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Annette,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad