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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Very Satisfied with the service I received from your store in cross iron mall
I placed my order on 1/4 and finally received the two pairs of boots I ordered, which one pair was ordered for a specific event on 1/18. The boots came in on 1/14. This morning (1/15) I tried the boots on, only to see that the boots I really needed were sent to me in the wrong size. I cannot begin to describe how upset and extremely disappointed I am. Now I have to go out at the last minute and find a pair of boots for my event because I have to send the wrong size back and wait until Just Fab receives them back in order for me to receive the size I should have received in the first place.
Had to called customer service to get a label but they would not email it to me and get it stuck with a dress that does not fit and I don't want
Hello Terry,
Thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered regarding the return process. We understand how inconvenient it is when a product doesn't fit as expected, and it becomes even more frustrating when returning it isn't as easy as it should be. We regret that your experience did not meet the high standards we aim to provide. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I like the quality of the boots I purchased and i would recommend all the ladies to purchase.
I love the dress I just purchased! I feel like it is a larger brown sweater cause it's nice and think. You can wear this dress for several different occasions.
I dis not get my order, either they scammed me or when they shipped they did not give me a notification so I noticed 2 days later and during that that someone toke my order
Hello Yusif,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Love my purchase, got great sales. I had questions and customer support answered all my questions through chat. The boots were absolutely beautiful, fit to size.
Justfab is a great site where you can get all your lovely shoes.the size is always right to fit.I love my purchase and will always shop at justfab.
I was extremely pleased with how fast my items arrived as well as the quality of the items in relation to the cost. Just Fab has definitely exceeded my expectations in many ways.
I haven't received my shoes. And when I contacted customer service they said sorry they shoe delivered.
Hello Heaven,
We're sorry to hear that you haven't received your shoes and that the response from customer service was not helpful. We understand how frustrating it is to pay for an item and not have it delivered as expected. This is not the experience we want for our members, and we apologize for the inconvenience. We'll review the situation and take the necessary steps to locate your shoes and ensure you're taken care of. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Mainly the expiration of credits and how they can be used. It would be great if they could be used toward shipping and tax costs.
Hello Kecia,
I'm sorry to hear about your dissatisfaction with our credit system. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Shopping was easy and the shoes came in packaged great and had good quality.
Everything I bought was up to the standard of quality I was hoping for. They delivered in a short time. Will use JustFab again.
The reason I give 4 starts is because they send me wrong size. I ordered 3 pairs size 6, and they send me two of them size 6.5. I didn't return because I love them and still fit me just a little bit big. So need to be careful with. But the boots are extremely nice. And comfortable. I love them.
This company has charged me a monthly charge - I couldn't use me credits I accumulated due to illness -
This company expired all of my credits - I was a true customer since 2011
Hello Cin,
We're truly sorry to hear about the disappointment you've experienced, especially after being a loyal member since 2011. We understand how frustrating it must be to have your credits expire, especially when illness prevents you from using them. We regret that this situation was not handled better, and we apologize for any inconvenience this caused. We appreciate your long-term support, and your feedback is important to us as we review our policies to better accommodate members in similar situations. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sherrice,
I'm truly sorry to hear about your recent experience with your boots, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad