JustFabReviews 10,359

Hello Jessica,

We're sorry to hear about the frustration caused by your expired credits. We understand how disappointing it is when changes like this happen, especially when you've been accustomed to credits that didn't expire. We regret that this policy change has led to such a negative experience, and we truly appreciate your feedback. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.

Best,
Zeth

Hello Pam,

We truly regret the inconvenience you've faced in not receiving your order and the frustration caused by a lack of support when you reached out to our Member Services Team. Your experience is certainly not reflective of the level of service we strive to provide, and we understand your disappointment. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.

Best,
Allison

Hello Douglas,

We're sorry to hear about the mix-up with your boots and the size discrepancy. We understand how frustrating it can be to receive the wrong size, especially when the box appears to have the correct information. We apologize for the inconvenience this caused and will ensure that our team reviews the situation to prevent such errors in the future. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Hello Lori,

Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've encountered with the pair of shoes you purchased. We understand how disappointing it must be to experience a defect like a broken strap within just one hour of wearing the shoes. This is certainly not the level of quality we strive to offer, and we are truly sorry that this has happened to you. We will send you a private message right away to address this promptly.

Best,
Allison

Hello Jorge,

Thank you for contacting us regarding your recent purchase of the Nortiv8 brand shoes. We're sorry to hear about your experience and sincerely understand your frustration. We take product authenticity and satisfaction seriously, and we regret that you received an item that doesn't meet the high-quality standards that both you and we expect. We're here to help address your concern as quickly as possible, so we'll send you a private message now.

Best,
Allison

Hello Nichole,

We're sorry to hear that the boots didn't meet your expectations, especially with the packaging and quality concerns. We understand how disappointing it can be when an item doesn't reflect the value expected, particularly when the presentation doesn't match the quality you're looking for. We're glad to hear you liked the purse, though we understand that this overall experience has impacted your decision to order again. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Hello Lindsey,

Thank you for reaching out to us. We are truly sorry to hear about your experience, and we understand how frustrating this situation must be for you. We take concerns like yours seriously, and we sincerely apologize for any confusion or dissatisfaction regarding the charge after your order. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.

Best,
Allison