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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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They NEVER have the Style of the shoe I want in either the color, the size, or both & it's highly discouraging because they never do anything about it! They go months & months & the size, color, or both in the Style of shoe I want will STILL NOT BE IN which makes me wonder why I'm even in this shoe club wasting my money & my time to begin with!
Love the quality and the designs. I am looking forward to wearing all 3 pairs soon.
Just Fab ALWAYS has the best shoes! They never disappoint!
Very comfortable; would definitely purchase again in a different color!
These boots are beautiful! I haven't wore them yet! But can't wait too, I have an outfit just for them and I bought a coat to match the boots!🥰
Bummed because even tho I went up a size I still can't zip them all the way. They are cute so I'll keep them. Maybe my wake up call to get some walking in. I have big calves but I don't think that big! However they still did not fit
Hello Kelsey,
We're truly sorry to hear that the item you purchased didn't fit as expected, especially after you went up a size. We understand how disappointing it must be to find that, despite your best efforts, the boots still didn't zip up all the way. We know how frustrating it can be to love a product but not have it fit as you hoped. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Pedí tres artículos y me mandaron dos y no quiero suscripción con usted
Hola Ivette,
Lamentamos mucho saber que tu pedido tuvo un problema y las molestias que te ha causado. Recibir menos artículos de los esperados es comprensiblemente frustrante y te pedimos disculpas por este descuido. También entendemos tus inquietudes sobre la suscripción y queremos asegurarte que estamos aquí para ayudarte. Nuestro equipo se comunicará contigo en breve para brindarte más ayuda.
Atentamente,
Ivy
The desert boots are an absolute winter essential! They block wind and sand effortlessly while staying incredibly breathable. My sneakers haven't even had a chance to come out because Boston is just way too cold. Anyway thanks for the JustFab. They do have some unique design and quality assurance.
Best,
Zeke
I didn't have any problems ordering the item I needed.
I never have any issues with JustFab. I got my order faster than expected.
I have no problems when I order from Just Fab and have a member since 2015
Made a purchase. Never received the item. Just asked for a refund. Customer service was friendly.
Hello Alfredo,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issue you've encountered with your recent purchase. We understand your frustration in not receiving the item. We are also grateful to hear that our Member Services Team was friendly in their interactions with you, but we know that friendliness alone does not resolve the core issue which is that you never received your order. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Hello Tre,
I'm truly sorry to hear about your recent experience with your account, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The boots are beautiful, and the discounted price was unbeatable!
I've had a VIP credit for about 3 months now and every time I would try and order something it was unavailable to ship to my location. Not 100% sure why but I can hazzard a guess! I finally found something I wanted and that would ship to my location! Yay! Now, I'm just eagerly awaiting delivery.
Me encantaron mis zapatos y a mi esposa sus botas. La calida y confort son increíbles. Les doy un 120 de 100
Easy to use website, great sales & fast shipping. Overall, very satisfied.
Super fast the delivery, my red boots beautiful and super cheap good quality
I am always satisfied with Justfab I gets almost all my shoes there.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jacqueline,
We're truly sorry to hear about the ongoing frustration with finding the shoes you want in the right size or color. We understand how discouraging it is to repeatedly check for availability without success, especially when you're looking forward to specific styles. We apologize for the lack of updates or solutions to this issue, and we appreciate your patience over time. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth