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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Shoes and clothing fit weird. Not consistent. And then was unable to return :(
I have been with JustFab for ten years, and they have always supplied stylish and trendy shoes, clothes, and purses. My experience with them has always been positive. I'm confident I'll get quality merchandise with super fast shipping. Their customer service is prompt and courteous, and returns are easy. I have rarely had any issues with their products except once when I received the wrong order. However, they quickly responded to my issue and sent me the correct order. Their prices are fair; their membership, constant sales, and VIP perks add to the fun of shopping and saving money. In the ten years, I have been with them they only raised the price of their membership once, which was in the last year. I buy many of my shoes through JustFab and frequently hear how cute my shoes are.
Hello Linda,
Thank you so much for your loyalty and for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Julie,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
I love shopping Justfab!
I get many compliments on the clothing and footwear that I wear!
Hello Sarah,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Definitely a moral booster to have at least one thing new and updated as I increased my wardrobe. I need to pull back and accent and wear the items I do have.
Hello Armelia,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I have always had a good experience dealing with JustFab. I have not ordered a lot, but when I have ordered, I have not had any problems!
And I am always happy with the quality of the products!:-)
Hello Janette,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Hello Megan,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Debra,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Shoes were not true to size. I wear a 9.5 and even a 10 in most places and so I bought a 9.5 and they were too big. I know that shoes run differently but I wish there was a disclaimer on the website.
Hello Katura,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Excellent experience. I returned one pair of boots that were too big. It was very easy and the new boots just came in and fit great!
Hello Debbie,
Thank you so much for the review. We appreciate the feedback you shared about your order and are happy that you are having a great experience. Happy shopping!
Best,
Lia
I had the size wrong but the look and color of the shoe were absolutely amazing!
Hello Kajal,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
Narrow than expected. Normally get 7, this time even I ordered 7.5, still too narrow and hurt my foot
Hello Quyen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Good buys on sale. Great sizing. Would prefer if prices were in Canadian dollars
Hello Michelle,
Thanks for sending your review! Your feedback about our exchange rate is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Jalisa,
We are glad you are enjoying our products and the VIP membership! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Love the quality of the shoes and how easy was to buy
Hello Natali,
We're thrilled to hear you had a positive shopping experience with us! We make every effort to provide gorgeous, high-quality items for you at a reasonable price! Have a fantastic day!
Best,
Renz
The shoes don't fit well and also if you have a narrow foot- forget it. I found more the style and color I wanted at WalMart and it was way more comfortable. The color and size I wanted was never available and if it was it never fit well.
Hello Colleen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I feel like it's a good idea to use their VIP membership for the one $10 item you can get but after that it's not worth keeping the membership.
Hello Faith,
Thank you for leaving a review. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Love love love my shoes! The delivery information was a bit confusing, had to call to understand. Perhaps it's cos I've typically received my items quicker or I was just impatient to rock them!
Hello Blessing,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I hadn't ordered in a long time, but surely it will be again the near future. Great experience, loved the product. Delivery was fast!
Hello Tami,
We are glad you are enjoying our products and delivery! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Flimsy material, poor quality. Wear 2-3 times and just throw away.
Hello Eunice,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mechelle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz