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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Love the shoes and the bag. Quality of both is great, and delivery time was great!
A little big but will did. Good quality boots and I will be buying again
Hello Stephanie,
Thank you for taking the time to leave a review. Your feedback about our sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I do enjoy the simplicity of shopping online. I have learned that pants with a bottom band@ the calf dont work for me as I have a rather long thigh which places the bottom higher on my calf. It is uncomfortable. I didnt learn of this until driving long distance or sitting at the office. While i do enjoy shopping at retail stores, I appreciate trying cloths on at home and getting my husbands opion. I would like to see a bit more variety. You provide a good service & I Thank You!
Hello Sheila,
We appreciate the feedback you shared regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Tried to get an exchange and error kept occurring every time.
Hello Dezaray,
Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with the exchange process.
Best,
Renz
The boots are beautiful but there is no one I know with legs skinny enough to get their calves into the boots!
Hello Dr. Karen,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Didn't order anything so must have been fraud on my account.
Hello Latisha,
Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with your account concern.
Best,
Renz
I'm a shoe fiend. But I'm ready to get off this site, because the boots and the pumps keep getting smaller. It is not easy to find things that fit anymore. And why almost all the heels are 4 inches is beyond me. We need more heels in 3 or below. I don't know how else to put it. This is getting old and annoying and frustrating.
Hello Nancy,
Thank you for taking the time to leave a review. Your feedback about the selection and how the item fits is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I love my shoes it's quality and speedy delivery. I will still buy more shoes.
Hello Omobolanle,
We are glad you are enjoying our products and delivery! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The shoe's doesn't have a tight fit, it looks awkward on my feet. I have a somewhat narrow foot and the shoe is somewhat wide.
Hello Deborah,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I returned my item month ago but I never get my money back. I talked to customer care lady, according to her they don't have the size I wanted so there's no exchange. I asked my money back I still haven't received.
Hello Amanjot,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have purchased (too) many pairs of shoes from JustFab and I am never disappointed. The Boot Sale in August was phenomenal! I got 4 pairs of boots/booties for $80! Now I just have to find room in my closet.
Hello Angela,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Monica,
Thank you for your purchase. For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
The wedge shoe is a little too tight and doesn't fit well.
Hello Pamela
Thank you for taking the time to leave a review. Your feedback about our sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Llegaron antes de la fecha., son de mu ybuena calidad, la talla a la medida y cómodos!
Hola Rafaela,
¡Estamos felices de que sus artículos encajen perfectamente! Nos encanta poder proporcionar los productos y servicios que buscan nuestros miembros. ¡Agradecemos el tiempo que dedicó a compartir su experiencia!
Mejor,
Zeth
I know this is not totally your problem, but don't work with USPS, they said that my address is not correct and I try to contact them and they never gave me a solution, I try to change the address and nothing work.
Hello Alexander,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Good selection of shoes. Shipping was fast. Will buy from again.
Hello Kiana,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products, shipping, and selections.
Best Regards,
Clark
The shoes arrived quite quickly, they look exactly like the picture and fit quite nicely. I sized up half a size to make sure they would fit but the sizing is good so you wouldn't need to.
Hello Fiona,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Allan,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Beautiful shoes. I have not worn shoes yet... ok it is my first order by "justFab"
Hello Kathy,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
My order arrived on time and the items were exactly as displayed
Hello Shellyann,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tania,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz