On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was able to get 2 pairs of beautiful shoes on clearance. The fit is accurate and delivery was right on time.
Hello Christine,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
When I first started with justfab I felt the products were okay for the price but now I feel it has all gone to waste and only some of the shoes seem of any quality. Service was always topnotch and I appreciated that!
Hello Nancy,
Thank you for writing a review! We value your feedback on our product and pricing, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My package never made it to me instead I got the runaround by the employee so then they ordered another pair that also never made it..
Hello Jenny,
Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with your orders.
Best,
Renz
Received the order faster than expected. The shoes are very good quality. Very happy with my purchase and the price!
Hello Pamela,
We are glad you are enjoying our products and delivery! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Good, I received, the book and it was helpful, I will refer my friends to you.
Hello Stephanie,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Jusfab sells quality products. The process of ordering was easy. The items I ordered were delivered promptly and it looks exactly like the pictures on the site. Thank you Jusfab.
Hello Julia,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Siempre me sorprende tan puntuales y de muy buena calidad 100% recomendados todos los zapatos
Hola Magday,
Estamos contentos de que esté satisfecho con el artículo que compró. Tenga la seguridad de que continuaremos proporcionando estilos únicos y nuevos para miembros como usted. ¡Esperamos que siempre tenga una gran experiencia con nosotros en el futuro!
Mejor,
Lia
Hello Tanya,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Hello Lynn,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love the sales and options for shoes. The shoes fit comfortable and I always get what I order. The website is easy to use and the customer service is nice. I haven't had a problem with it yet. I love the rewarding points to they help with discounts
Hello Nina,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
The shoes are great and comfortable, i es ss bit uneasy about the plastic in the shoes thinking that it would be very visible but its great!
Hello Ava,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I've had no complaints with any of the merchandise I've received from Just Fab, it's been a pleasure buying my boots and shoes from Just Fab. I've found the process of ordering and returning no problem ( did a lot more ordering than returning). Only wish my budget aloud me to order every month. I love Just Fab's merchandise the quality is great and affordable. Thank you Just Fab for adding flair to my wardrobe.
Hello Wendy,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Shoes always delivered in a box and we'll taken care of. Thank you
Hello Angelic,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Easy process of ordering merchandise. Receive order in a timely manner.
Hello Gail,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Comfortable looks good with all attire ordered two more pair in a different color for my daughters
Hello Gloria,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Simple and easy. Pretty good selection of shoes and clothes. Love that I can skip if I need to
Hello Tameka,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Quality of items was always decent. Styles became repetitive.
Hello Lyndsay,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Hello Sonila,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
All little touches are nice and great quality, thanks
Hello Mario,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth