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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have purchased from JustFab numerous times over the last few years and have never had a reason to complain. The shoes are BEAUTIFUL, the price is great, and customer service is A1!
No complaints. Great service and easy to navigate website. Quick customer service response. Nice shoes.
Hello Sabrina,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Wonderful experience! And sooo many kid shoes from which to choose! I could have gotten another pair but I had to wait to have the size confirmed.
Hello Nancy,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My daughter loves all her shoes. This company helps her express herself, and remember to just be her.
Hello Tonisha,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Send the wrong shoes. Then the wrong top. Can't get anyone on the phone like you used to. All out sourcing if you do and they are not on top of knowing all the merchandise.
Hello Natasha,
Thank you for sharing your experience with the products you purchased from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
For the past few years JustFab is the only place I order or purchase my boots & shoes from. After having foot surgery that went bad and not being able to find anything that would fit comfortably JustFab was the one and only place that met my needs for what I needed to wear on my feet not only is the fit perfect but absolute comfort to wear and to walk in the quality is is excellent as well
Hi Kim,
Thank you for your wonderful feedback! We love being able to provide the products that our members seek and we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
I love the boots. I just wish they had a cushion on the sole of the boot.
Hello Maureen,
Thank you for the feedback about your experience with the product you purchased from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
There are so comfortable and neat. This is the first time buying or wear those kind of boots but I love it, It's my new favorite shoes.
Hello Daneque,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a great day!
Best regards,
Chad
Hello Rose,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Looking forward to wearing them on my VACA to Tennessee. They look and feel comfortable. If it works out I'll probably purchase another pair in a different color. Fingers crossed that they'll be comfy!
Hello Maria,
Thank you for the great feedback. At JustFab, we always do our best to provide the best service and unique styles. Have a great day!
Best,
Mary
Items ordered come on time. All of the clothing/shoes I order, are good quality and usually fit great!
Hi Barbara,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
I've never left the Justfab site unhappy. Always get what I am looking for.
Hello Cheryl,
We are so glad that everything worked out for you. We here at JustFab do our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Great I love how this company is always on time with your shipment
Hi Darlean,
Thank you for your amazing feedback regarding our shipment! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
Wrong size shoes in the box
A size 6.5 in a size 10 box
Very disappointed
It wasn't easy to get shipping slip to return the shoe for the right size
Still waiting for my size 10 shoes
Hello Sarah,
Thank you for sharing your experience with the product that you received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shoes size was off and I didn't like the style
Hi Carline,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Hello Eva,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I had an issue with my boots not fitting, so I asked for a refund. The issued it, I printed the label, sent it back via UPS. They said it would take max 10 business days to see the money back on my card, it's been over 3 weeks. So now I'm out over 50$ and just want to cancel my membership with this company. I fail to understand what's so difficult about completing a return. I even kept the tracking number to ensure it made it safely, which it did. Yet my credit card still has not had to money given back. Wildly disappointing.
Hello Christine,
Thank you for sharing your experience with your return. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Products are as expected and arrive in timely fashion. Sizes are as expected. I am happy with my purchases
Hi Debbie,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
The shoes fit as expected, they came quickly, and look exactly like I expected they would! Love them!
Hello Aitana,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
Comfy and cute as usual. I always love to buy in this website, is very reliable
Hello Karen,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberly,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia