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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Ordered using their fast shipping option but still havent gotten my order. Super hard to get in touch too. I had to talk to them thru Facebook. Was just told theyll refund the shipping.
Getting to get a label to send shoes back to change size is like pulling teeth
Hello Tina,
Thank you for sharing your experience with processing a return online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Ordering from Just Fab is easy and convenient. Merchandise arrived as expected with no quality issues.
Hello Jennifer,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
Can't seem to get this done. I have tried multiple times
Hello Noreen,
It is with great regret that we received your feedback regarding your request to cancel. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Love the looks that are offered at JustFab! Looking forward to future purchases.
Hello Shondrika,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
First order that I received it a was a second hand snickers, then I contacted the customer service and they send me the new pair but this time wrong size!
Also they charged me $49.95 for vip fee with out my permission. I contacted them and they didn't help this time - HORRIBLE COSTOMER CARE
I will let everyone know to stay away from this scammer website
Hello Roya,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
They are the beige nude clear 2 in heel. Dress up jeans or dress.
Hello Carol,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
The shoes are too big they don't fit around my leg at all I wanted to do a switch and return before my actual size because I didn't get that
Hello Stephnie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Arrived within the time frame in good condition. Have not had a bad experience yet.
Hello Alana,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Great, orders come quickly. And the shoes are good quality. Love t h e shoes very satisfied with all my shoes. Will be ordering again. Every time I order all the shoes I receive are beautiful.
Hello Grace,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
They looked different than I thought they would, but I really like then.
Hello Patricia,
Thank you for taking the time to leave a review. Your feedback about your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Excelente son bellas y muy buena calidad. Ya he comprado sandalias y botas y son preciosas! Compren compren. No se van a arrepentir
Hola Maria,
¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que estés disfrutando de tus zapatos! Siempre nos esforzamos por brindar a nuestros valiosos miembros los mejores estilos y calidad. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!
Saludos,
Chad
The shoe I purchased was wide fit but was very narrow
Hello Tabitha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have a general icky feeling about subscription shopping websites. But I've been subscribed to JustFab for at least 5 years now, and at least they're upfront about what they do.
I made this purchase as I forgot to skip the month last month (happens a couple times a year).
The product itself is as advertised. But I feel like over the years, it's been harder for me to find products that I like.
I'll probably keep my subscription - mostly because of the hoops you need to jump through to unsubscribe.
Hello Corinne,
Thank you for sharing your experience with the VIP program and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Never received the product and it's been 2 months since the order
Hello Mehlaqa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you did not receive your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The heels that I got is very uncomfortable, I am never gonna be wearing it, because it is very uncomfortable for the feet. It hurts as soon as I wear it.
Hello Alina,
It is with great regret that we received your feedback regarding the product you got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Returning is very easy. Great site to buy from. The only strange thing was that I ordered 2 of the same products but in a different colour, and one fit me and the other didn't. Very strange because they were identical.
Hello Diana,
We appreciate the feedback you shared regarding the sizes of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I tried to return a purse that had the handles fall off. I was speaking with a CS rep online and the chat got disconnected. I was no longer able to contact that rep. This all happened 3 days after the 30 day return period. Since then, the purse has broken even more.
Hello Christina,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our product and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I enjoy just fab but recently they have been charging my card after the 5th of the month and thats not cool. They are also loosing quality in their clothes. I might cancel my VIP services
Hello Sandra,
We appreciate the feedback you shared regarding the charge on your account and the quality of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Some of their items were worth it asks some were not. I believe it was hit or now tbh. I left because of all the changes that have been going on over the past few years. I just couldn't justify it anymore. The cost compared to the quality of wasn't as good as it used to be. Trying to redeem the points wasn't was easy as before, the credits, price increase all of it just was not worth it. So I left.
Hello Tisha,
Thank you for sharing your experience with our products and the prices we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cat,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order and our Member Services team. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad