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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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The size of the shoes I bought was no where near the standard. I typically wear size 6 1/2 to 7, I bought a size 7 and a size 8 both were extremely too small. When trying to exchange the shoes for a bigger size I keep getting an error message. I will be canceling my membership as soon as I use my credits.
I loved them! I got lots of compliments on my sandals and boots.
Hi Michelle,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I wear a 9.5 and I've bought shoes (that were 9.5) from you guys before. Both shoes I ordered recently were way to big. I exchanged both for an 8.5. They both were still too big but I gave up and kept the sandals. The boots however, seemed to not even change from the last, which resulted in me simply returning them. Frustrating.
Hello Emily,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Just fab has the best quality products. I'm very satisfied with my purchase and the VIP discount.
Hello Sophia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
The dress nor the jumpers ever true to size. The quality of it is awesome
Hello Francine,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great, wonderful, fantastic love
Love love love awesome, lovely nice great color. Love the size of bag. Roomy, hold many things.
Hello Laverne,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Worst deal ever, and for no reason they just charge you 49$ that you can't even use or refund.
They sell you shoes for 14$ and the next month charge you 49.
Hello Zeina,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Had issues with a return not going through and an agent helped me get it all figured out on the live chat.
Hello Stacie,
Thank you for your review of your recent return experience, our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered a bunch of different shoes. Got them in a flash. Love them all!
Hello Anna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Nothing was comfortable shoe fell apart as soon as I put it on.
Hello Tasha,
Thank you for sharing your experience with the product you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Shipping was super fast and I love my sandals, very comfortable and I got a lot of compliments on it. I even purchased a pair for my sister.
Hello Tameka,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The pieces never disappoint clothing is good quality and they look just as good in person fit good easy return/exchange. Great customer service.
Hello Rose,
Thank you for taking the time to share your positive feedback on our products and services.! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I am very pleased with my purchase because it was delivered very promt ant without any excessive delays.
Hello Bohdanna,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Never received my order. This is the second time I had to place my order and when I didn't receive the first order, I had to place the order again and multiple items were no longer available.
Hello Emily,
Thank you for sharing your experience with the purchases you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shoes I bought were beautiful. They run a bit small. But are good qualities.
Hello Charmaine,
We appreciate the feedback you shared regarding the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I noticed that my package was shipping to an old address so I notified the delivery service to return the package. Thus far no credit of return. I canceled my justfab account.
Hello Deirdre,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I like it cos the order come on time and the way explain for me is good to
Hi Hayat,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
I purchased a shoe from you guys and I still haven't received it.
I tried your consumer service thing on the app and no help.
I need my shoe
Hello Samantha,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I purchased 3 items for some very low prices. The items arrived in approx 5 days, I was pleased with that. I was not too happy with the yellow top. The picture did not show how short the top really was. The jury is still out on the white T-shirt dress. The jeans were great. I suppose I could have returned the 2 items, but shipping charges would have wiped out any savings. So, as rated and titled, I am "somewhat satisfied".
Hello Margie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I enjoy ordering from Just Fab. It's easy and the items are stylish. I also appreciate the ease of returning items cost free. The items are also true to size. Overall it's a great site to purchase from.
Hello Mary,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wendy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz