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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Just Fab is my favorite! One order got lost in the mail and they replaced it.
My first purchase in years and nothing I ordered fit, so it all had to be returned. Additionally, I have over $1k in credits and can't seem to find anything to spend it on.
Hello Jessica,
Thank you for sharing your experience with your credits and the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Todos los zapatos me quedaron. Muy buena calidad - precio. Hacen muchas buenas ofertas. Me encanta la página
Hola laurent,
¡Nos alegra que estés disfrutando de nuestros productos y promociones! ¡Prometemos continuar fabricando productos más hermosos con buena calidad a un precio muy asequible solo para usted! ¡Agradecemos el tiempo que dedicó a compartir su experiencia!
Mejor,
Zeth
Easy web, good variety for decision and quality excellent. I loved!
Hello Lissette,
Thank you for writing a review. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Misty,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I can always count on JustFab to deliver! From stellar customer service, to great trend, quality and cost efficiency.
Hello Robyn,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I decided to close my account because the quality of shoes from just fab, are no longer fabulous. Now, it just looks cheap. To add insult to injury, the monthly fee increased. I had quite a few credits to use, so I placed an order.
My shoes was sent to the wrong address. It was sent to the address where my goddaughter lives in Brooklyn, NY. I live in Washington, DC. Luckily I was able to retrieve my shoes but it was certainly inconvenient.
Hello Zahiyah,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and prices. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have bought almost all of my shoes from Justfab. I love them. They have every shoe for any occasion and they're the cutest, hottest styles. Customer service is amazing as well.
Hello Chandra,
Thank you for the great review! We're so glad that everything worked out for you. At JustFab we always do our best to provide the best service and unique styles! Have a great day!
Best,
Mary
Recent purchase was cancelled and card being charged extra money after the purchase completion. How does this happen? Was there a glitch that couldn't calculate my items properly then in turn the customer loses a purchase? Terrible business and I've been a long- time customer. I'll be ending my membership.
Hello Myricol,
Thank you for your honest feedback! We are sorry to hear that the order you placed was canceled. Our Member Services Team will get in touch with you right away.
Best,
Renz
Purchased six or seven items and all were delivered quickly and without damage. Items were a great fit and looked awesome. Aviator sunglasses were a lot better quality than expected as I usually buy mine from Winners but these were much more durable? I'm impressed. I do find that I need to size up in footwear but that's ok.
Hi Amalie,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
For the ever rising costs of this, my credits shouldauto apply. Funny how when the price increases the site was down to cause my subscription. Not happy after many yearsc
Hello Kasia,
Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
They outsourced their customer service, so one person will say one thing and another will contradict what the first person said. They charge you shipping and refuse to refund shipping (been a very longtime member, this is new), and they also charge you a China tariff. One person says they'll refund everything, then says they can't, ect. It was so much back and forth I ended up disputing the charge with my CC company. They're very disorganized and the quality is terrible.
Hello Brenda,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about tax fees and shipping fee refunds is important, and we would like to address this as quickly as possible. We would like to discuss further our product quality. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have returned more shoes than I have kept. Usually does not meet my expectations for comfort and fit
Hello Renee,
Thank you for sharing your experience with the quality and fit of the shoes you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the designs and latest trends being refreshed constantly in their collection. Quality is good and prices are great! Ask of this, backed by a terrific customer service for those situations where you have to replace or return stuff. The frequent discount sales and rewards program is like a cherry on the top!
Hello Prathibha,
We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I was unable to make my return and the sizing was off so now I have shoes that's too big.
Hello Lataisha,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I've been ordering on JustFab for a few years now and I have never had a bad experience! Always exactly what I ordered and delivered within a week of my order at most. There's never any worries or issues with them! Highly recommend!
Hi Tanya,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Twice I've had my issue escalated, but yet it continues.
Hello Betty,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Find it hard to find options that I like and sizes that fit correctly. Have ordered three different times had to send back because sizes weren't true to size.
Hello Shelley,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shoe is super huge. And the return policy did not give me time to return / exchange.
Hello Josselyn,
Thank you for sharing your experience with the quality and size of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I don't feel that Fabulous shoes should be taken people money off there CC people should not be taxed each month. You don't know people situations and you people want to take $50. Out of there account each month whether they buy or not. That to me is robbery.
Hello Lorraine,
Thank you for sharing your experience with the tax and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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Hello Kimberli,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia