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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Shopping experience is awesome,, and it's very easy to navigate
All ways have great products and a wonderful price. Quality and you still can save money
Hi Maria,
Thank you so much for your wonderful comments! We appreciate you taking the time to share your experience and we hope you continue to have a wonderful time with us in the future! Have a great day!
Best,
Kim
Hi Rommy,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Beware! I called to cancel a week before the deadline and was still Charged. I had to call again to go through the mess of canceling and getting a refund.
Hello Ryan,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
My boots had exposed glue. It also had a sole that wasn't attached to the boots. So it would slide under your feet when putting on, taking off and, wearing the boot. Very poorly made and it even was dusty as if it was new. Company provided no realistic solutions. Only a 50% off of my next order. But that still requires me to spend more money. It was a cute boot but, just full of poor quality craftsmanship and definitely not new. 9
Hello Shanda,
Thank you for sharing your experience with the item that you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Needs to up their game like Amazon! Two weeks for delivery versus two days!
Hello Ann,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Every time I order from just fab I have to end up returning almost everything because the sizes are always so off. I am usually a 6.5 and I got a 7.5 shoe and my feet still did not fit them. This is the same with the other clothes I have ordered too. Every time I get the size that should fit the next time and still it doesn't fit right.
Hello Olivia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I been a loyal customer for years now and that sums it up I am very satisfied
Hello Gloria,
It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison
I was satisfied with my orders. The items are quality and just what I ordered. Happy with the short time for my order to arrive.
Hello Herman,
We're glad that you are loving your purchases! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I couldn't find where to return on the site so called, and the person was very helpful, was able to order me shoes in the proper size and get the return label for the ones that I originally ordered
Hi Michelle,
Thank you so much for your awesome feedback regarding the assistance that our Member Services Team provided! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
These heels were beautiful but unfortunately the sizing ran bigger than expected
Hello Ciara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
False advertising. The advertisement mentioned $15 shoes and than I bought them and I got charged an additional $45.99. Never again
Hello Mikayla,
Thank you for sharing your experience prices of the item you purcahsed. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered two dresses and pairs of shoes. Very pleased with all.
Hi Margaret,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Supero mis expectativa, material duradero y buen calidad los recomiendo
Hola Stefhanny,
¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que estés disfrutando de tu compra! Siempre nos esforzamos por brindar a nuestros valiosos miembros los mejores estilos y calidad. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!
Saludos,
Chad
Navigating online is easy. Quality of product is impressive. Received product quickly.
Hello Dawn,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Hello Krisha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the turn around time Just fab gives. Items are always on trend and it has become a site I can depend on when I am looking for something specific.
Hello Tiffany,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Love the shoes, pricing, & shipping from this company. Would recommend.
Hello Annie,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Customer service helped me resolve my issue really fast and super effective.
Hi Melissa,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Prices are extremely high on the site for the quality of the items. Sizes are inconsistent, there is hardly any inventory available, there were only a few plus sized clothing options, and seasonal trends posted of clothes and shoes were not appealing.
Hello Andrea,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sonia,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz