On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
JustFab is always a great experience. Navigation of the site is easy, checkout is easy. If I had one complaint it's that it's very difficult to use your credits.
I returned a pair of shoes that didn't fit and it's been weeks, I have proof the shoes wee delivered back to JustFab and I still don't have my refund.
Hello Rebecca,
Thank you for taking the time to write a review! We'd be happy to assist you further with your question about the refund for the item you returned. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Ordered an XS jumpsuit and it was still big and fit weirdly. Boots I also didn't like. This is my second order and I wasn't fully satisfied with the product! I will be canceling my subscription
Hello Mary,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you received. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love their shoes! All my shoes are from just fab. They have shoes for every season, from work, school, church, weddings.
Hello Chelsea,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My experience with Just Fab has been wonderful I love everything I purchased and you always have great sales
Hello Carol,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Just Fab is quick with their deliveries and overall i is a good service
Hello Catherine,
Awesome! We're happy to provide you with a positive experience with our deliveries and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Dean
It was a fast issue free experience- shoes arrived quickly and were a perfect fit
Hello Ann,
Thank you for sharing your great experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Dean
Hello Dami,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
They are nice but rub on my toes. Like the color and they are comfortable.
Hello Barbara,
Thanks for sending your review! Your feedback about our product style/sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Discussed with me thoroughly about how to return product bought that I was not a fan of.
Went step by step with me on where I can print off the label to return the product.
I have decided to keep the product.
Hello May,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I really love Justfab designs. 90% of my boots and quite a number of my shoes, heels and flats are from Justfab. I must say, the quality never disappoints. I love the trendy designs. It's sad that some designs of purses I would have loved to purchase never got restocked, but overall Justfab is a YES YES YES all the way!
Hello Lolade,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Never received the return label after multiple calls/chats
Hello Rekha,
Thank you for taking the time to write a review! We'd be delighted to assist you further with your return label concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Never have a problem. Returning items are a bit pricey though as I'm in Canada.
Hello Julie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you. Our Member Services Team will get in touch with you right away to help you further with your return concern. Thanks!
Best,
Renz
Cute and comfortable sporty booties with a practical zipper on top. Nice and vibrant colors (wine and navy blue) to match jeans and tshirts. I love them
Hello Lucia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The parcel was wrapped nice and safe. It also arrived earlier. All items are in good condition. Will order again next time. Thank you!
Hello Donald,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
You can get youre money back!
Where on this earth is it legal to bind you to some sort of contract that you never knew you signed up for. Paying 39.99 for literally nothing and not beeing able to use that money as "credit" how they tell you is against the law.
There are lawyers who will get you out of it. It is almost as easy to get out as you got in. Of course they will charge you for their service but after this scam you will gladly pay it. (It was arund 50 dollars in my case)
Hello Marie,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
Love the size and the quality. I have been a customer for years and will continue to be.
The coat is great love it! The style is what I like about it
Hello Linda,
It’s great to read your feedback about the product you've purchased and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Denise,
We appreciate the feedback you shared regarding your member credits. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia