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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Shoes never fit correctly! I almost wonder if they are American sizes. Frustrating but I got such a deal that I didn't waste the energy returning…
Quality is good as explained by the seller. Recommended item.
Hello Josephine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Afternoons I want to know the good status of my return, it's been a while since I returned everything and I still haven't received my money back
Hello Rita,
Thank you for writing a review and for bringing this to our attention. We're sorry to hear that you still haven't received the refund for your returned item. Upon checking order# 1171579698, it shows that a refund of $10.75 was issued back to your card on 05/16/2022. The refund timeframe will take 5 - 7 business days from the date issued.
Let me know if you have any questions or other concerns, and I will take care of them right away!
Best,
Dean
Hello Samantha,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Mary,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I love all of the clothes I bought. They all fit me really well.
Hello Yingtzarm,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
It's been almost a month and I don't have my product yet. I received this request for review before getting my product. Sad.
Hello Kisha,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My only issue was the fact that the shoes I bought just didn't fit. I notified JustFab and they helped greatly with the return process. No questions asked, just a quick refund.
Hello Debbie,
We are glad you are enjoying our website and selections! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I have had an excellent experience with JustFab. My orders are processed very timely and received at the time noted by JustFab.
I am very satisfied with the quality and comfort of their product.
Hi Brenda,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
I used to love to buy shoes from just fab but now the quality isn't very good the shoes are no longer true to size most have been a little big for the size there supposed to be…. And very uncomfortable no cushion of any kind in the shoes they still look pretty but I can only wear them for a very short while…
Hello Lindsay,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have 4 pair of shoes and I love them. They are comfortable and stylish. I have received compliments on each pair but the real testament is that I was able to walk 12 blocks in my heels from Just Fab and my feet felt fine.
Hi Tanya,
Thank you for writing a review about the items that you received! We love being able to provide the products that our members seek. We appreciate the time you spent sharing your experience! We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Love my bag it's so cute fits everything I was so satisfied when I received it. It's perfect
Hello Keila,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your bag! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
So far great experience, but the fact that I can't edit one of my reviews is absurd. So it's potentially causing disinformation when people are trying to read reviews for guidance on sizes.
Hello Rachael,
Thank you for your feedback on our service. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
Everything as expected.! Major quality! Love it always recommended
Hello Mireya,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
He was amazing, resolved my problem right away and sent me the return slip
Hello Brenda,
Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
I didn't know they were gonna take $50 out if my acct. They said I'd get it back since I closed my acct n never bought anything else but the initial offer. I'm still waiting for my $$$
Hello Rita,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customers' needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I appreciate the selection, but sizing is not as expected and the return process is not user friendly. I will most likely cancel my VIP account- I haven't been able to find the right fit after ordering 4 pairs of shoes, and the hassle to return them doesn't encourage me to continue regular purchases
Hello Amber,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the return process. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Shoes look very oversized, not what I expected at all also some very poorly made
Hello Stephanie,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hola Irangui,
¡Muchas gracias por tus comentarios! Nos encanta poder proporcionar los productos y servicios que buscan nuestros miembros. ¡Agradecemos el tiempo que dedicó a compartir su experiencia!
Mejor,
Zeth
Everything I wanted in a sandal like slipper. Would shop again soon. Highly recommend family friends.
Hello Elizabeth,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ebony,
Thank you for writing a review! Your feedback is important to us, and we would love to further assist you with any concerns you may have with the fit of our products. Our Member Services Team will email you right away!
Best,
Dean