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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love the boots and shoes I received, and the sales are amazing! I think maybe I'll be looking at some outfits or shoes for my daughter! However, the wedges boots that almost go to my Knee my mother bought for me and told me about this website are cute but hard to walk in and the wedges are too high for me buts past the return policy and they were purchased under my mother and I was able to get 2 pairs of boots and bought the 2 pairs of pumps. They are a surprise for my hubby! I will be buying more shoes and some clothes too! I recommend Just Fab as get asked about my boots and I tell! Them exactly what website! I love the selection & savings! I hope that every women finds this website!
My shoes were great and perfect for the occasion, held up great. The first size I ordered was too small but switching them out was easy and they arrived before the date that I needed them. Cancelling my subscription was easy though the lady tried to entice me and get me to stay lol. Cute Shoes.
Hello Kameron,
Glad to know that you like the styles! We always want to create unique designs for our valued customers like you! Have a great day!
Best,
Renz
Shoes and boots was on time shipping and receiving. My granddaughter like the style of the boots and they fit perfect.
Hello Brenda,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
Best,
Mary
My order took longer to be delivered than I was initially told and I had to reach out to customer service twice. After I reached out for the second time, I got my order within a few days and I was happy with it
Hello Lana,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Solved my problem immediately. Customer service representative was very kind and helpful. Will definitely purchase from them again.
Hello Nadia,
Thanks for the positive review. We are happy to know that you are satisfied with the services we provided. Have a fabulous day!
Best,
Renz
Hello Mia,
Thank you for your honest feedback! We're sorry to hear you had a negative experience with the delivery information. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I purchased a sweat pant and low and below I was part of some gimmicks and 29 dollars be deducted from my account. I had no intention of being part of a subscription. All I wanted was items and your organization pocket 3 payments from my account. Don't tell all you had to do is use credit. I don't want any other items. I will never ever purchase an item from your organization. I kept telling my friends to run if they ever see any ad from you; run real fast. Have nothing to do with this company.
Hello Julia,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I never got my purchase and no one ever responded to my fb messages
Hello Haley,
Thank you for your review. We are sad to hear that you are not happy that you never receive your order. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Shows running small or not having anything I like in stock
Hello Carlotta,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Shoe is nice but then I started getting charged for 49.99 a month for a subscription I had no idea I signed up for
Hello Samantha,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I like the boots that i have purchased. What i dont agree with is the charge to be a VIP. I dont see the perks. There are no special deals that i have seen that is worth the 40 dollars that is charged to me every month.
Hello Geneva,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I placed an order on February and I haven't received my package yet. The month of April is about to end.
Hello Kaydee,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
This is where I shop the most in terms of shoes and I get the most out of it!
Hello Marisol,
Thank you for leaving a positive review. We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Renz
I was so looking forward to a nice pair of skippers that looked like your slippers on line. Soft and comfy. When I received them they were huge and in attractive and weighed a ton. They were like made for Giants feet! So disappointing, I look on her site and now I see all her shoes are not feminine. Bulky and cheaply made.
Hello Teresa,
We apologize if the quality of our products fell short of your expectations. We appreciate you sharing this with us as it will help us improve our product. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
It's so convenient to just go online and order but it's even more convenient when the size is too small I can always send them back at no charge to me and get a bigger out smaller side if need be. I order all me shoes through justfab …
Hello Yalonda,
Thank you for your review. We are sad to hear that you are not happy with our sizing. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I have tried 3 times to call and cancel my subscription and the person on the phone will tell me I can't and give me millions of reasons why I can't cancel to the point where I will hang up and they keep taking the money out after I keep trying to cancel. Horrible website and customer service!
Hello Mckenzie,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I didn't expect these heels to be so high but i'll try to figure out how to walk in them. The shoes are comfortable and I like them but I have to get used to the height of the heels first.
Hello Lily,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
Merchandise was awful. Don't have anything positive to say about this website based on my first purchase
Hello Emily,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I had to put in 3 different orders and all of the shoes had such bad quality that I had to return. This was extremely frustrating. I thought may be I'll order clothes, in which case, the range is super limited and workout bag was so below a good quality bag. Bargain without even the basic level of quality is my experience with justfab lately. I still have credits that I dont know how to use.
Hello Neela,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the ease of ordering on the JustFab site. It's always so easy and I love the products.
Hello Keitha,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kaylee,
Thank you very much for spreading the good news about Justfab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz