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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I know when I ship this site, the clothes are true to fit for me. Most other sites it's a gamble
I have loved every moment collaborating with JustFab! I loved the products and pieces and how we had such a variety to choose from. I would participate again for sure.
Hello Paige,
Thanks for the great review. We’re so happy to hear you’ve had a great experience with Justfab. We're delighted to receive your compliments and appreciation! Have a fabulous day!
Best,
Renz
The last pair of shoes I received are filthy! They have been worn, very obviously worn. Foot impressions on the foot bed. The soles are filthy! Obviously worn and no one even bothered to clean them up first!
Hello Tracy,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
They are a little too big not comfortable hard material sole not the greatest for long walks
Hello Raquel,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Quick delivery, product was nice quality. I will order from them again.
Hello Dana,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
There have been a few times when I tried to skip the month and the system didn't allow it. I was charged without ordering any items.
Hello Lorissa,
We are very sorry to hear that you have encountered a problem with the skipping. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the styles, they so far what I have ordered is true to size. Really good prices and you get them relatively quick! I I like that you get fantastic deals if you are V. I. P the best sales and the prices. If you cant afford or dont want to order you can skip the month! I love shoes so this def was the best thing I did!
Hello Michell,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here in Justfab.
Best,
Mary
I have ordered twice from this site and never received delivery and received no refund.
Hello Sephora,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've wanted out and no one is listening
Shoes are terrible
Hello Athanasia,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love the shoes! Perfect fit! Came in a timely manner. My only concern is that the sandals and slippers need a bigger variety.
Hi Jonetta,
Thank you for such a wonderful review! It's so great to know that you are satisfied with us and love the items that you have received. You can surely expect great styles on the website!
Best,
Tina
My Experience was fine. My problem was I had gone on-line to cancel my account, which I thought I had, then 12 months later I realized $39.99 a month was still being taken out of my bank account. When I called to find out why, then I was told I never canceled my account. So I canceled and was supposedly going to be reimbursed $479.88 within 5-7 business days. It has been 7 business days and still my account has not been reimbursed. This is very disappointing. So I am hopeful tomorrow my account will be credited back $479.88. If this does not happen I will not be doing business with your company in the future. Stand by what you say when you say you will reimburse my account in a timely manner.
Hello Tracy,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I have received numerous compliments about the appearance of my shoes, mainly my boots, since ordering them. They look amazing, are comfortable, and less expensive than other name brands. I will continue purchasing my shoes from JustFab
Hello Lisa,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I thought this experience is misleading because the selection i choose went on sale right after I purchase the shoes.
Hello Sarah,
Thank you for your review. We are sad to hear that you are not happy with your online shopping experience regarding our promotion. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I tried to cancel my membership and after telling the customer service rep FOUR times I don't use them anymore, don't want to skip a month, and just want to cancel my subscription, they hung up on me and still didn't cancel my subscription. What could have been a 4 minute conversation ended up being almost 15 because they kept trying to get me keep the subscription.
Hello Kaeleigh,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this and someone from our Member Services team will be contacting you right away to assist you with your membership concerns.
Best,
Zeth
Ordered on 02 22 and never received them till almost April 22
Hello Sharon,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything that I have gotten... I LOVE IT! I did have to replace one item, but it was quickly addressed and received!
Hello Chaunte,
Thank you for the positive feedback! We are happy to know that you love our products and services! Have a great day!
Best,
Renz
Hello!
I ordered from Just Fab back in January of this year. Unfortunately they were never able to be delivered and sent back. I talked to customer service, and were understanding provided me with store credit for one pair of shoes and shipped out the other again. The shoes were claimed to be delivered but I had never received them. I started a claim with lasership the shipping company they used and they just reported they could do nothing and encouraged me to speak to Just Fab. Just Fab only would offer me store credit. I explained that after two unsuccessful deliveries I wanted my money back instead of store credit. If there's no way for me to get the deliveries, I did not see a point in getting store credit. Just Fab just told me there was nothing they could do and also informed me that they could only provide store credit for one delivery that was lost but not for future losses.
Hello Amber,
Thank you for your honest feedback! We're sorry to hear that your order was sent back to us. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the shoes and the prices! You get a great variety all year and prices are great
Hello Sherita,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
I get great shoes from just fab. I love them. I have never had this many nice shoes, I have shoes for everything.
Hello Shelly,
We’re so glad to know you love the items! Thank you so much for loving our brand! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Just because i forgot to "skip my pay" date I should have been able to get my money back! I will not refer your company to anyone anymore. That's stupid and makes no damn sense at all. People have lives and forget stuff and shouldn't be charged 40 damn dollars for forgetting something
Hello Ronda,
Thanks for sending your review! Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary,
Thanks for leaving a positive review. We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Renz