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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I had ordered three pairs of shoes out of all three I stayed with one pair I sent back to exchange two pairs of shoes and I never got my pair of shoes back I'm still waiting for the right pair and size to come in and never have
I didn't purchase anything. They took money from my account and told me I could order something later. I had canceled my account because I have small feet and they didn't have anything I wanted in my size. I don't want to order kids shoes because I'm a grown woman. Also the shoes they sell aren't real leather and in my opinion aren't worth the money they charge. The 1 and only pair of shoes they had in my size I liked l ordered and they leave blisters on the back of my legs because they're not leather and pliable. I wore them 3 times and they continue to give me blisters. NO THANKS! So basically they stole $40.00 from me.
Hello Lorayne,
Thank you for sharing your experience regarding the monthly credit charge and the products we offer. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away to assist you.
Best,
Mary
I love all my orders that I have received. I'm going on vacation in May. So I'm taking a break from ordering more.
Hello Mary,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
J'ai acheté et reçu mauvaises pointures de chaussures. C'est compliqué le retour. Même le site n'est pas trop facile à utiliser. Mauvaise expérience pour moi. C'est la raison pour laquelle j'ai annulé mon abonnement.
Bonjour Mireille,
Nous apprécions que vous ayez porté cela à notre attention et nous nous excusons sincèrement pour tout inconvénient que vous avez eu avec votre commande. Nous vous apprécions en tant que membre et voulons faire les choses correctement ! Un représentant de notre équipe des services aux membres vous enverra un e-mail dans les 48 heures.
Meilleur,
Ivy
Hello Emily,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
When I tired to return shoe it's a process and to much. They don't look like the picture and they to big for me
Hello Chenell,
Thank you for your review. We are sad to hear that the shoe is too big for you. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
The shoes that I've ordered from Justfab have all been so comfortable! I'm really love the quality and prices are great.
Hello Christina,
We're glad that you are loving your purchases! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Product was great and shipping was much faster than I expected. Also outstanding prices for the quality I received.
Hello Sharon,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
Hello Donna,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this and someone from our Member Services team will be contacting you right away to assist you.
Best,
Zeth
Impressed. Very nice boots shoes sandals. Cute items. Love just fab. Quick delivery. Great for dressing up.
Hello Natasha,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I finally got a pair of boots that are extra wide calf boots. Although not sure I'm gonna like the zipper but I think I can get used to it.
Hello Laura,
We're glad that you are loving your purchase! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
They looks horrible. Didn't have the best customer service when they kept charging my account. Will not order again.
Hello Cydnee,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Terrible experience where no transparency in there
Hello Gauri,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I like the products a have bought sports clothes, tennis shoes, jewelry, and other types of shoes and everything is been good. I love JustFab.
Hello Ana,
Thank you for your review. We are happy to hear that you are happy with our product and service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
The order was never delivered to me and when I tried to get a refund I never found a solution
Hello Oriana,
Thank you for your review. We are sad to hear that you never receive your order. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I ordered a workout set and a sweater and the sports bra was ripped at the seams but i sewed it back together myself to not cause a hassle, and then i wash it and then the other seams ripped too. Very cheap if it is ripping that easily, i tried to contact support but they were unhelpful bc it was an automated machine. Just wish i got my moneys worth
Hello Kelsey,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Thank you so much for your service! Prompt and fair. Your agents on the phone are very helpful and cordial. I love your clothes and shoes!
Hello Maria,
We’re so glad to know you love the items! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
They did not specify heel size in the add, add should have been more clear
Hello David,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
They said my order was delivered 2 times and it wasn't then 2 months later it arrived and all they could say was "we can give you 20% off on your next purchase. No thank you
Hello Shadara,
Thank you for taking the time to write a review! We value your opinion about the delivery, and we would want to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
So easy to order, recommend highly. I was able to use my credits and earn additional money off just for being VIP. Always looking to save money on quality items.
Hello Michelle,
We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paulina,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your exchange order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz