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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Wasnt explained for that monthly subscription that I dont use at all and got charged now I needed to wait for how many days to reimbursement
I loved my order but there was a delay to deliver. No tracking information as to when I would receive my order.
Hello Esther,
Thank you for sharing your experience with the delay to deliver your order. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I have been a reluctant VIP member for years because I was reluctant to lose out on the money it cost when I would accidentally forget to skip a month. I tried to cancel a few times but they would remind me I'd lose $100's of dollars worth of credits if I canceled so I would back out but struggled to find things I liked. Everything I've ever ordered is uncomfortable, doesn't fit right, and extremely cheaply made… I HATE that I can't just cancel and have to call and the last time I called I was on the phone for an hour… my husband then called and they picked up within 5 minutes! They literally ignored me because I had stated I wanted to cancel my account! Absolutely the worst!
Hello Faith,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program and the quality of the item. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Basically if you are buying from this company be prepared to receive poor quality clothes and awful customer service. You will not get a refund if clothes don't fit you are basically stuck with them. My advice is to stay away from them they literally have just robbed me. Whoever is writing good reviews is probably hired by them. Honestly most other sites have warned against this company. They're a scam.
Hello Sofia,
We sincerely apologize if you are not happy with your shopping experience. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
JustFab customer service used to be awesome, now they just hang up in the chat help screen or get the suggestions mixed up and wrong... they don't resolve problems there, probably best to call.
Hello Paromita,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
In the past years JustFab has switched to only following fast fashion and their products are not desired by many people. When trying to cancel my membership and get refunded for the 16 credits I had accumulated by not "skipping the month" in time I was only refunded for 5/16 credits only my account. From my purchase history it is very clear I have not had the desire to purchase anything from the website. After being told I was only able to receive 5 credits refunded I was pressured into keeping my account or loosing out on the additional ~440$ I had given this company. If you want them to take you money but put out nothing worth buying sign up!
Hi Cherazed,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be emailing you right away for assistance.
Best,
Cathy
Llevo años comprando en Just Fab, lo recomiendo 100%.
Hello Jeniffer,
Gracias por tu lealtad. ¡Nos alegra saber que tuvo una gran experiencia de compra con nosotros! ¡Siempre nos aseguramos de hacer artículos hermosos y de calidad a un precio muy asequible solo para ti!
Best,
Renz
I really do enjoy that there is a wide range of shoes you can look through. Boots, flats, heels, sandals - for these shoes not to be brand names they're really stylish.
Hello Joanne,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Though it's a bit tight at the toes and by the end of the end my toes were hurting a bit
Hi Amaka,
We appreciate your feedback on how our shoe fits you! We will be emailing you right away for assistance.
Best,
Cathy
Super cute. True to fit and oh so stylish! The shoes arrived quick. The packaging was fun and the quality of the boots and wedges was excellent.
Hello Jennifer,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
My feet can wear the shoes and it's hard to find shoes that fit. Thank you
Hello Wendy,
We're so glad that everything worked out for you. We here at Justfab try our best to provide the best service to our members. We appreciate your feedback regarding the shoes that you purchased. We would like to assure you that we will strive to improve our member's satisfaction.
Best,
Mary
I have taken care of any and every shoe, boot necessity in my life at just fab. I cannot think of anywhere that I could receive the quality( and for large calves, wide widths) at such low cost! I am extremely ecstatic, for me, it's like owning my own shoe store.
Hello Brenda,
Thank you for choosing us! We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Renz
Fit fine, just forget it you ask to many question this answer is enough or nothing
Hello Susan,
Perfect! We're happy to hear that our products fit you well! Thank you for taking the time to leave a review. Have a great day!
Best,
Renz
I love my boots! Everyone always compliments me on them! I am just so happy that this company isn't just for kids! Even though they have the best styles for my little one!
Hello Krysti,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I bought three pairs of shoes, comfortable and run true to size, excellent quality.
Hello Clairol,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Awesome clothes great price.,,,,,,,,,,,,,……….,,,……,,,,,,,,,….
Hello Kristina,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
My account was charged for a VIP membership that I was unaware of. Got nothing but the run around about it. Totally messed up my PayPal account.
Hi Kanoi,
Thanks for your effort in writing a review of our VIP program! We will be emailing you right away for assistance.
Best,
Cathy
It was fast and friendly
My order was what I want
I will keep ordering from JustFab
They always let you know when there are sales going on
Hello Christen,
We’re so happy to hear you’ve had a great experience with Justfab. We will always make products that serve your needs.
Best,
Renz
I love the look and design of these shoes, however, the actual size of the shoe is not true to size, and does not fit your foot correctly.
Hello Laura,
We are sorry that you are not pleased with the sizing of our items. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Love the shoes from JustFab. Great Selection! I'm getting rave reviews from friends and family. Hopefully, they won't run out of selections I like. There is a skip a month option but if they don't add new selections in 30 days of your skip you nigh have to skip a month again. Still awesome!
Hello Harriet,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz