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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Very happy and satisfied with the product great quality
I've been a member of Just Fab for about 7 years or so and the over the phone customer service is fine and usually helpful, but the quality of the shoes have started to fade. I recent purchased 2 pairs of "flats" ballet and a loafer. But the shoes don't have a grip - meaning a textured bottom so that it doesn't feel like I am going to slip or slide. SO I only wear those shoes for Carpeted events. My second dislike is how a credit cannot be split or used on a purchase of lesser value. Example, I want shoes that are $42, the credit is $35 or so and I would just pay the difference, right? Incorrect the website does not allow such things.
Hello Taj,
We are disappointed to hear that such a loyal customer had a bad experience with our products and services, and we offer our sincere apologies. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I have bought shoes in JostFab 3 times and it has always been wonderful. The shopping process is very easy, the delivery is fast and the shoes are gorgeous and confortable. Love this site.
Hello Adriana,
Lovely feedback! We sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a wonderful day!
Best,
Jane
Terrible! I didn't pay for anything! I needed to save that money to help my family!
Hello Bella,
Thank you for writing a review! Your feedback about charges is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I gave 4 stars because I had a experience with justfab canceling my order before and your customer service representative did not do there job correctly with my refund. Justfab did not do the cancelation process all the way through in order to get my refund. I like justfab but justfab needs more work done in doing your job the right way and stop giving the run around with people money.
Hi Lauren,
Thanks for your effort in writing a review on your previous order! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be emailing you right away for assistance.
Best,
Cathy
Last 2 pair of boots I got in my regular size and they are extremely too big
Hello Erica,
Thank you so much for taking the time to leave a review! We'd be happy to answer any questions you have concerning the sizes of the two pairs of boots you ordered. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Hi Macie,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase. We will be emailing you right away for assistance.
Best,
Cathy
Thanks for making me panic abt the 50 something dollar fee ig
Hello Jocelyn,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The sizes don't run true to size and many of the items I received were stained. Extremely disappointed.
Hello Karen,
Thank you for your review. We are sad to hear that you are not happy with our sizing and products. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
The shoes have a great fit, my cream over the knee boots, and black over the knees flats are hella stylish and also very comfortable. I get compliments on them all the time I'll post pics soon. I alw
Hello Darael,
Thank you for your review. We are happy to hear that you are happy with your purchase and it fits well. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
I did not receive this order until months after I originally ordered it! I did not even receive any correspondence from your company about where it was or why it was so late. Also, the pants were very low quality and did not look like they did in the picture.
Hello Sandra,
We appreciate the feedback you shared regarding the status of your order and the quality of the items we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I like the quality of your shoes. I will be back in the spring.
Hello Larita,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
Easy to navigate this site. Many beautiful shoes at reasonable prices. Easy to check-out, only concern is some fees they appear besides tax.
Hi Maribel,
Thanks for giving us a 5-star rating! We'll make sure to share your feedback with the appropriate team. We are excited for you to receive your order!
Best,
Cathy
I have purchased everything from shoes to clothes to accessories to handbags from JustFab and I have ALWAYS LOVED everything! The quality, comfort, shipping and of course style is 100% on point 100% of the time. I constantly get compliments on the JustFab merchandise I have on and always respond with "Thank you, I got it on JustFab!" I definitely recommend shopping at JustFab and definitely recommend joining their VIP program because the rewards, sales, discounts and special treatment is just fabulous... see what I did there! Teeheehee! Seriously though, shop at JustFab, you won't be sorry!
Hi Sarah,
Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!
Best,
Cathy
I was truly blessed to have purchased my coat at a great price…placed order with ease…and it was delivered fast…and the fit was excellent…Thanks for my great experience.
Hello Sharon,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
After I've ordered my pair of boots, I've waited more than 2 weeks for my package to arrive so I ended with my package being sent back to JUSTFAB. I couldn't wait any longer so I had to issue a refund of my purchase and they'd kindly respected my situation with them. I don't know why their shipping it's not on time plus all the delays.
Hello Alexandra,
We truly apologize for the experience you had with your order. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the quality of their footwear! I have a vast collection of their boots, love them!
Hello Melissa,
Thank you for your review. We are happy to hear that you are happy with our product. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
I have big feet and just fab is one of the only places that doesn't exclude me! Love it. If there were better padding or insoles in the shoes would be the only thing that would get th 5th star.
Hello Sabre,
Thank you for your review. We are sad to hear that there was no padding or insoles in the shoes. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I'm very dissatisfied with the products sold by JustFab. I was very disappointed when I bought a pair of shoes and a recent sweater that I'll never wear basically said the the material used on the items could cause cancer. Really? I can't afford to take that chance and can't believe Ayesha Curry would put her name on JustFab. This is why I cancelled my prescription.
Hello Dorothy,
Thank you for your review. We are sad to hear that you are not happy with the material of our products and you also canceled your VIP membership. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Had to buy them a second time, first time (size 8)they were too small so I gave them to my friend and then I ordered again in 2 sizes up just in case I ordered size 9. Cute boots
Hello Taylor,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marta,
Thank you so much for your feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We promise to continue manufacturing more beautiful products with good quality just for you!
Best,
Zeth