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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I like to select favoritea then select what I really want and the best price. Getting reminders that I have pending cart are nice. The app is great too. Customer service are always polite, professional and great at solving my issue. Great team you have at Customer Service!
Wonderful experience with shoes, that are very comfortable and I should of ordered my size instead of 1/2 size bigger!
Hello Veronica,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.
Best,
Jane
I've been shopping with JustFab for years. The sizes are always perfect and the quality is always on point. I got these shoes for my elderly mother who has wide feet and wears a size 11. JustFab is the only brand of shoes that has made shoes that fit her feet properly and don't require her to bend to slip them on. Thank you for making my mom smile!
Hello Vanessa,
Thank you for sharing your wonderful experience with us! We are happy to know that your purchase fits perfectly and We are sure they look good on you.
Best,
Jane
I received an email that said I was charged 39.95. I called on the first of the month to skip and it was excepted but I was charged. I immediately called to complain. I asked to take that bill off immediately from my credit. Just Fab offered me compensation. I refused. I felt violated. I canceled my account. They didn't honor my request like their contact says.
Hi Blanche,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be emailing you right away for assistance.
Best,
Cathy
The shoes are amazing but it was a little confusing at first, thanks for answering this!
Will definitely but again.
Hello Ali,
We truly apologize for your experience! Of being charged twice on your order. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Came early, fit perfectly, nice sales, and the style is great on me. Nothing but positivity.
Hello DeAsia,
We're glad you enjoy our unique styles and promos! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I'm literally stuck skipping my membership every month because their website isn't user friendly enough to cancel your subscription. Over a year ago they completely messed up an order and did nothing about it... the only time I actually order is if I forget to skip and I have "credits" to use and sometimes they don't let you use it on clearance which is annoying, it's a credit... thats money I paid... its not a coupon. I'm so tired of not being able to cancel my subscription with them
Hi Amanda,
Thank you for taking the time to write a review! We are sad to know that you now want to end your subscription. We will be emailing you right away for assistance.
Best,
Cathy
Boots arrived in great condition, great fit and very stylish.
Hello Shenelle,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
Bad! They keep trying to take money off my card never getting nothing off this website again
Hello Amy,
Thank you for your review. We are sad to hear that you are not happy with monthly credit charge. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Every experience I have which is that is a fabulous one I've never had no problems and if I did have a problem they reimbursed me and made me happy I have no complaints quality shoes quality clothes and quality service.
Hello Laura,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
I love JustFab. Jeans are the best fit ever. Delivery time is a week. I do wonder what country their product is made. Great all around.
Hi Carol,
Thanks for giving us a 5-star rating! The majority of our products come from China. You can surely expect more from us soon!
Best,
Cathy
Very fast and prompt delivery. I wish JF would consider long boot boxes for long boots, although I have requested this on my account it hasn't happened yet. The cardboard forms in the boots, and then folding the boots over the forms cause a very deep crease and causing damage. I've had to send a pair back because of this.
Hi Antionette,
Thanks for giving us a 5-star rating! It's motivating to know that you are satisfied with the delivery process. We will be emailing you right away for assistance.
Best,
Cathy
I gave specific orders in my delivery and the first was stolen right off my steps.
Now I will be canceling my subscription.
Hello Yvonne,
It is with great regret that we received your feedback regarding the status of your order. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
They charge your card 40$ a month for what? You can't use it for anything and it's not like they send you samples for anything like that so what are you spending 40$ on?
Hi Mandy,
We appreciate your feedback on the amount that was charged for a member credit! We will be emailing you right away for assistance.
Best,
Cathy
JustFab is truly amazing. The prices and quality are just too good to pass up. It's addicting honestly. You can get so many shoes for the price of one pair other places. The customer service is great too. Thank you!
Hello Tesa,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
My issue was resolved to my satisfaction without me even having to ask for a resolution. Amazing!
Hello Laura,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
My experience was excellent thank you so much I'm very happy with you guys I love your stuff I will be ordering in mods for my spring and somewhere I'm just not good on the computer so I call you guys thank you so much
Hello Jill,
We're thrilled to hear you had a positive shopping experience with us! We make every effort to provide gorgeous, high-quality items for you at a reasonable price! Have a fantastic day!
Best,
Renz
Hello Jiya,
It is with great regret that we received your feedback regarding your shoes, A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Not too bad.
Not too bad.
Ok now. I said what I must and that was it about that subject right there.
Hello Joan,
Thanks for this valuable feedback! We will make sure to relay this to the rest of the team. It's something that we will work towards bettering our products and services.
Best,
Renz
Hello Arelly,
We are happy to know that you had a great shopping experience with us! We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michelle,
Thank you so much for your awesome feedback regarding our products and services. We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
Best,
Mary