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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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This company offers misleading offers, after you buy they use your bank account information to give you discounts without your authorization
Very bad for the delivery and the bad products and they charge extra money on my credit card 56 dollars Canadian
Hello Simarjit,
Thanks for sending your review! Your feedback about our products and delivery timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I had the membership for a few months. Never liked any of the shoes but kept ordering bc they look so cute in the website and I had hope. I've ordered every kind of shoe; sneakers, boots, sandals, and heels. Never actually wore any because they look so cheap and are so uncomfortable. The price seems too good to be true because it is. The shoes are a complete waste of money.
Hello Clarissa,
Thank you for writing a review! Your feedback on product quality is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Justfab is just full of s***! Everytime I try to call and cancel my membership, the phone picks up and hangs up on their end like they're going to bully me into allowing them to take my money! If I want to buy something, I will buy it, I don't need you taking money when I am out of town and need every dime especially when it comes to something that won't allow me to cancel! True enough they refunded my money for 5-7 business days after they took it but it only took them 2 seconds to take and I don't want to hear my bank may take 5-7 days when I receive checks and any other money to my card in NO MORE THAN 2 MINUTES! My phone has blurry screenshots and why the Hell do I have to give you proof of something you sent when I left the #?!
Hello Ebony,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Its a total scam. Do not even know where to start. Cancell it after the first pair of shoes because it will cost you lots of money otherwise. They trick you, dont inform of everytime they take 39 euros, which those shoes btw, are not worth it at all. Horrible customer service, over all I feel tricked. Lost more than 120 euro's on this.
Hello Mira,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I am very impressed with my purchase as a VIP customer. I ordered over $1,000 worth of items and I only paid less than $100. Though the purchase was done late November 2021 when there was a huge delays due to the flood in Vancouver, I was pleasantly surprised, as all my shipment was delivered by 1st week in December. I am very happy with the leather jackets, trousers, boot, sandals, shoes and other clothing. Thank you so much JustFab.
Hello Natallie,
We are happy to know that you are satisfied with your purchase! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Renz
Ok so I'm just gonna leave a tiny tip for all my gals pals I know there shoes are always top notch quality but some are darn well with the 50 to 75 bucks since finding just fab an shoedazzle and learning a secret method to how in 1 year I built up from 5 pairs of ankle boots to about 12 ankle or above ankle boots and atleast 35 knee high or thigh high boots and even the one pair of stelllette slouch boots I didn't think I'd like went back in bought all 4 colours sometime if I like they style instantly I buy every course they have that I like.
Secret is ladies change you email every time you want you first pair for 10$ n second at 15. Or whatever it ur your gonna have to find me.
Hello Ava,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
My wife always makes me surfing the internet in order to find a good marketplace where we could buy nice clothes. Basically, I know that there are plenty of such online shops however we recently faced this one and have decided to buy here some clothes for my wife. She required it because she had to go for a new job and the main task for her was to buy a new dress. We started to explore the assortment and found couple of nice dresses. We ordered them here and they were delivered pretty fast. I personally have never met such a fast delivery. Guess that it's the fastest one.
Hello Tewield,
We are glad you are enjoying our service and fast delivery! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
I have tried multiple times to use my credits and they don't get applied. I am not sure what I am doing wrong and there is no clear explanation on the site that I can find
Hello Zena,
Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hello Wendy,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day!
Best,
Jane
There was no communication from the justfab for the longest time to as to where is my parcel. The shoes I ordered were nice, but isn't durable. It is uncomfortable & not very high quality
Hello Heena,
Your feedback about our shipping process and the quality of our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Quick and easy to. Purchae items. Great customer service and the packaging was really classy. One of the boots I ordered did not fit at first. So I had to really stretch it for this to fit.
Hello Dedra,
Thanks for taking the time to write a great review! We are happy to know that you are satisfied with your purchase. Apologies for the trouble, but happy it all came together in the end. ❤
Best,
Renz
Beautiful made comfortable and can fast
Affordable and looks just like the picture very happy camper
Hello Robin,
We are happy to know that you are satisfied with the boots you purchase. Thank you for your great review! Have a great day!
Best,
Renz
The sizes and wide fits are exact match and very comfortable fit. Highly recommended
Hello Patricia,
We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Renz
It good to see your package at the door and open your box. And you eventing you order is in the box I eventing good quality and it looks just like the pictures on your phone when I got my order fast. Thanks
Hello Rolesia,
Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with how fast your order arrived. That is what we always aim for, your satisfaction. Stay Awesome!
Best,
Bella
Like very much love the sale that is how I can buy the products, enjoy the wear as well so far
Hello Sharon,
Thank you for your positive review and for sharing this with others that you like our products and promotions. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
Never received order or refund.
I confirmed it 2 times and still haven't received anything at all!
Hi Ziyuon,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I bought three pairs of boots they look beautiful but the heels were too high for me it is really uncomfortable to walk with them. I wish the website had other options because a lot of boots are really high as the one's I bought. Now I don't know what to do because I like them but I probably won't wear them.
Hi Maria,
We appreciate your feedback on our current styles and selections! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
It's like Christmas, whenever my JustFab packages arrive. Everything fit absolutely perfect and looked good on. Already have another order on the way!
Hello Tracy,
Thank you for such an excellent review. We are happy to know that you love your purchase and received it on time. Thank you so much for such lovely feedback!
Best,
Bella
Bought my first pair of boots at $10, came out to less than $17, had my boots in less than a week, and they were exactly what I wanted. They are good quality, fit great, and I am forever getting complimented on them. I make sure to let each of them know they were from JustFab, and they want to check it out. Thank you!
Hello Kathleen,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Georgen,
Thank you for your review. We are sad to hear that you are not happy with our promotions and offer. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark