On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I fell on love by the boots I purchased. I cannot believe what I paid for my order. Just Fab is a wonderful store for what you want even when you Don't need it. I am so happy!
Shoe material is poor, shoes do not last. One boot came in such bad condition. I wore my shoes out once and the heel broke.
Hello Citlalli,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
They where a Christmas gift for my grandmother and she loved them!
Everyone wanted to try them on (as a joke)
Now she has winter boots that she can actually wear also! Since it's hard for her to walk in certain shoes.
Hello Nakia,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
Fit great and comfortable! I ordered them and they were here within 5 days!
Hello Anita,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
It is very disappointing. The first time it was also like this, took too long to deliver but still I gave them another chance. But up until now I haven't received my order yet and it's freaking 2023 already.
Hello Christine,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Kim,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My stuff kept getting lost? Shipping took forever.
Hello Lindsey,
Thank you for your review. Our Member Services Team will contact you right away to address your shipping concern.
Best,
Renz
I love to shop with JustFab! They have the coolest new purses and I have now bought several. The latest is a fur winter bag and I just love it!
Hello MaryLynn,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Boots fitted just great very comfortable and affordable
Hello Nyeshia,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I have been a justfab member for years! However as of late the cost has gradually gone up. I love the products but isn't able to afford some of the item unless their a sale or clearance.
Hello Eulanda,
We appreciate the feedback you shared regarding the prices of our products. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I bought a pair of boots. It was such a great buy and highly recommended to friends!
Hello Diana,
We're glad that you are loving your purchase! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
High quality, great selection, latest style! People are always asking me where I got something and ask me to share a link they can use to shop for themselves.
Hello Marcia,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The products are amazing and the speed of shipping is even better. I can't say enough about my experiences with this company. They are so easy to work with!
Hello Lori,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
Gteat experience but i am having trouble logging into my acount. I want to order more but need help getting my acct so i can place another order. Thank you. Sally Garber
Hello Sally,
We appreciate the feedback you shared regarding your JustFab account. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Never got my order so I don't know how your product is because I never got my order so can I please get my money back
Hello Cheryl,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
My daughter loved it for Christmas, it was shipped quickly and quality is always good.
Hello Athena,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best
Renz
I was thoroughly disappointed. The cardigan I ordered looked nothing like the picture when it arrived.
Hello Keely,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Looked and felt amazing, shipping was fast, everything was perfect and I will
Most definitely be ordering again
Hello Lsteifa,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love my purchase with Just Fab! The website is very easy to navigate, and I was able to find the styles and sizes I liked very quickly. So much variety is available and I'd recommend to anyone!
Hello Michelle,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
The products are very poorly made. They are super thin and still causes my feet to freeze. They have no cushioning in the so they are flat to the ground..
Hello Ashley,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachel,
We're glad that you are loving your purchase! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth