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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I bought these boots for a Christmas party and while at the party the zipper completely busted. Which was a bummer because they were extremely cute and fit perfectly with room for my calves. :(
Hello Dyamon,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Bought 3 shoes that light up and none of them worked. They were on clearance so I can't return or exchange. Very disappointed!
Hello Linda,
We appreciate the feedback you shared regarding the items that you've got. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Wanted to return several items that were not as expected, but they would not accept the return
Hello Jennifer,
Thanks for sending your review! Your feedback about our return and exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The selection process is easy.
My skip the month button was in place to easily see and check out is also easy.
JustFab has good prices for a wide selection of clothing, shoes, handbags and accessories.
Hello Theresa,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I ordered 2 pairs of boots. The quality was amazing and they both are really stylish
Hello Rashanna,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
So comfy! Love the material and everything about my order!
Hello Mechell,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Have never had an issues with my orders. I have ordered many pairs of shoes. Fast shipping, and fully satisfied with them when I get them. Excellent quality.
Hello Melanie,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love my new boots & the came pretty fast! Thanks again so much!
Hello Kelsey,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
I ordered 3 pairs of shoes and they sent 2 pairs which were the opposite of what I ordered. They made me go through the return process on shoes I never received and also made me wait an additional 2 weeks before they sent the correct order out. Total of 23 days after initial order waiting for boots. Wanted these for the New Year and they totally ruined that. Customer service couldn't understand me and gave me a crazy answer. Nightmare!
Hello Courtney,
We appreciate the feedback you shared regarding your purchase. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I ordered a teddy coat and when I put it on it shed on my entire outfit. It was awful.
Hello Delorean,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I was very satisfied with JustFab. My first pair of boots was 75% off which I was very happy about that. It took about 2 weeks and a half to receive them happy again. I really love the boots they are very comfortable.Thank You JustFab
Hello Sharon,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I'm usually a medium/8 in everything. I was buying a long puffy coat and i couldn't decide on sizing between small and medium so i called. They said the jacket runs true to size. So I ordered the medium.
When it arrived it was enormous! I could have probably worn S or XS! It was just more frustrating because I didn't just guess, but i went to the trouble of calling. The person didn't seem to have knowledge of the items and just guessed that I should order the size I usually am. So the coat went back and I didn't order another size because I just didn't want to have to go through that again.
Hello Suzie,
Thanks for sending your review! We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Never received my credit. For. Shoes. I sent back.
Hello Sharell,
Thank you for your feedback. Our Member Services Team will contact you right away to address your refund concern.
Best,
Renz
It was amazing and very welcoming they helped me when I wanted to do an exchange as I had taken a size larger
Hello Tanaka,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Ordering was easy. The boots were so beautiful and fit perfectly. Awesome price.
Hello Barbara,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
For the past two months, jf did not send the Email at the beginning of the month, so on the sixth they charged my card. I wasn't given a chance to cancel. I should be able to cancel jf online, but they make you call them
Hello Susan,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Great service and I always get what I ordered. Great quality always stylish
Hello Krishana,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Saw the shoe prices and thought no way. So I started clicked on them and decided why not try it out. So I went ahead ordered 3 pairs and they came fast. They were all on time. Great products, sized, looked and fit great!
Hello Shawnda,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Everything that I purchased came at a accurate date. I was very pleased and excited with the products that I purchased. I would definitely recommend this site and company to everyone
Hello Sanae,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sonja,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz