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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I purchased 3 pairs of boots very cute but I notice the cheetah print boots fit a little different in the foot area they were way too big as if they were a wide with I gave them to my sister who has a wider foot
Never got the boots I originally ordered then when on the phone with customer service I was referred to as a sir even after repeatedly correcting him eventually speaking to a manager I had to pick out a different pair of boots because the was I ordered where no longer available. I did receive the second pair of boots and yes I do love them but hated what I had to go threw in order to receive them
Hello Noelle,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I got my order in three days they are nice Saturday well made super great deal and I love my boots. I'm happy with the service and product
Hello Maria,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
They are true to fit and I love the style of them. They were delivered in a quick order.
Hello Teena,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
One of the pairs I ordered was sent the wrong size. I ordered 6 and was sent 9. A huge difference.
Hello Nona,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
First time ordering will order again sometime again hopefully you'll HV more nice cool things to purchase
Hello Tiffany,
Thank you for taking the time to write a review! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad
Most shoes I wear I am a size 7.5 in women's, I ordered a size 7.5 and it felt like a size 6, all of my other size 7.5 shoes fit fine, I was jolted.
Hello Maria,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shoes don't fit at all and I sized up I'm so disappointed
Hello Jasmine,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I buy tons of stuff from JustFab every year. I love the quality and the prices can't be beat...the membership and credits are awesome and skip a month allows one to stay on budget...I always get tons of compliments on the things I get there...I think everything is JUSTFAB...
Hello Lisa,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
My boots fix perfect. Love the color of and style. I gave a great review on my Facebook page.
Hello Kay,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I have had trouble the past few purchases finding an item of good quality. All tops are see through and feel cheap. The return process, however is simple and straightforward.
Hello Jennifer,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Have not received the order which was supposed to arrive by 4 January
Hello Tasnim,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Unfortunately this isn't your fault, because I'm flat footed, and it's really hard for me to buy shoes online. But when I received the shoes they were exactly as the picture shown and I was extremely happy with what I received. I will continue to shop with JUSTFAB.
Hello Trampus,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Keep up the good work, I love my boots they are so cute, comfortable and amazing. Definitely coming back. Though I wasn't sure of the membership plan
Hello Joan,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very satisfied love everything I purchased to the max! Size, colors, look just everything I love JUS SO FAB!
Hello Aaniya,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I never order shoes online because I assume it will be a hassle, but this experience was great. The two pairs of shoes I ordered were exactly as they seemed online and a great fit.
Hello Peyton,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
One of The zipper of the shoe was bad when it got to me, and also the white booth wa tight and doesn't fit.
Hello Temitope,
We appreciate the feedback you shared regarding your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Not a good oneā¦ didn't like being charged unknowingly and then when I went to purchase with my points I paid for, prices were higher than for non members
Hello Karol,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Sometimes I am just amazed at how low the prices are for JustFab shoes when there's a sale. The shoes are stylish and of good quality. And shipping is very fast!
Hello Gloria,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Hello Debra,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laquana,
Thank you for sharing your experience with the boots you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary