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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love just fab products always have but the shipping for me has always been a lil weird the site says one thing and the tracking number says another but besides that just fab has amazingly good stuff
I have been a member of Just Fab for years and over the past several months I have stopped receiving reminder emails to view upcoming boutique. Every month I am having a recurring charge without the option to skip the month. I do not feel like this is a fair process.
Hello Lori,
Thank you for your review. Our Member Services Team will contact you right away to address your skipping concern.
Best,
Renz
I really love all the variety of shoes I am able to shop for and all the membership points and coupons I have a very big collection of Just Fab shoes, slippers, boots, and heels.
Hello Samantha,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
Great Shoes! Very Comfortable! Fast and Efficient delivery too!
Hello Michelle,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
All the selections I make are great. I've only had to return 1 pair of shoes. I got the right size but the shoes were different (pointy shoes I think you have to go up a size).
Hello Iesha,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Everything is always pleasing. The shoes are good quality and I love the prices
Hello Traci,
Thank you for the feedback! We're so glad that everything worked out for you. At JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
I got quality for my money and my items were delivered on time and well packaged
I love it
Hello Angella,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
A little a bit too small the size
But l like the quality and material
Thank you
Hello Nirmin,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Some of the boots I ordered wasn't foot friendly and I had the hardest time getting in touch with someone to return them. And they need to be returned.
Hello Tonya,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Though it's always been a bit difficult to navigate their website, they totally out did themselves on my most recent orders. In 48 hours I had my order with free standard shipping. So I placed another one and whoop there it was! No sooner did I receive an email informing me it had shipped the next day it arrived. Best turn around time online site for me and the items were also perfect.
Hello Christy,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles, and the best quality products and services!
Best,
Mary
Ordered boots in 2 colors and they processed it it the same color... then when contacted me they said I could cancel the entire offer and pay a lot more to redo the order
Hello Scott,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Will never purchase another pair of shoes again from this place bad customer service
Hello Adriane,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've been a member for year's and I'm never... Disappointed with my purchases it's being trendy on a budget and I here for it..
Hello Kristan,
Thank you for the kind words that you said about JustFab. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a Fabulous day!
Best,
Mary
I've been a loyal customer for over 3 years n never had an issue good quality product and always have great timing with shipping
Hello Nicole,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I ordered three sweaters. Two for gifts, one for myself. They were all big hits. Look great, fit great, so soft. And great price.
Hello Nateasha,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At JustFab, try our best to provide the best service and unique style at an affordable price!
Best,
Mary
I've been disappointed by Just Fab before but decided to give them another try only to have the wrong shoes shipped to me with no option to get the correct ones.
Hello Belle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best
Renz
Very knowledgeable and professional customer service.
Hello Felicia,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in us. Every day we are looking forward to serving you.
Best,
Mary
Hello Bug,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
I receive everything I order, and how I expect it to be!
Hello Brianne,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
These boots are pauper comfortable. I havent had the chance to wear them yet cause as of right now we don't have snow
Hello Shanaysha,
Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angel,
We appreciate the feedback you shared regarding our shipping method. Our Member Services Team will contact you right away for further assistance.
Best,
Lia