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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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No worries, returned the pair that didn't fit with no hassle.
I ordered 2 pairs from Just Fan & 1 from Shoe Dazzle & they are HOT! I will be a returning customer for sure!
Hello Georgia,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
All items arrived quickly and were the perfect fit
Hello Lachrisha,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
Perfect fit! The delivery was very fast, and I was able to use my credits toward my purchase.
Hello Jo,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I want to return but I would have to pay for the return That's ridiculous
Hello Heidi,
We regretfully note that we have received your comments regarding our return policy. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Ordered 2 pair of shoes that have never been received. The track your package here page still just says the label has been created.
Hello Dorothy,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Constantly out is stock in my size so I am unable to get the shoes or boots that I actually really want.
Hello Dee,
We appreciate the feedback you shared regarding the options we have. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Placed an order for a boot that I was really excited for only to have received the wrong item. When I went to purchase the item again in hopes of receiving the correct one they were sold out. Very disappointed.
Hello Samantha,
Thanks for sending your review! Your feedback the wrong item you received is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The coat is okay. It's just a slightly cheaper looking quality than I expected.
Hello Janelle,
We regretfully note that we have received your comments regarding the item that you got. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Items came in time for Christmas and always get exactly what you saw on line.
Hello Felicia,
Thank you for taking the time to share your positive feedback on your order! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
This experience was very comfortable and understanding. He gave me all the information that I needed and broke it down. I informed the rep of what happened with the previous rep that reordered my boots sending them to my previous address. He then informed be that the package has to be re-send to the distribution center in order to send the boots back. I was upset that the whole situation happen. That particular rep should have asked for my correct address.And the tep actually agreed. Let's see when I actually Remy boots since December 1,2022. Already a month gone.
Hello Keonia,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love my boots but seriously dislike USPS delivery service. I had to go to the postal service for my shoes. They did not attempt to rede liver nor did not leave a pick up tickets.
Hello TaQuanna,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
This company charge too much for returns. I would not be ordering from y'all again.
Hello Mekesha,
Thanks for sending your review! Your feedback about your order and return/exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Every time I went in in the 4 day window to skip the month there was no option to skip site would glitch. I would like to unsubscribe from this
Hello Lisa,
It is with great regret that we received your feedback regarding our skipping option. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
My wife wore them all day, no complaints. She like the fit, and feel of these shoes. She also told me she loves the way they look, super cute.
Hello Tee,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
I love the boots I ordered, and have received several comments on them.
Hello Tiffany,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I am super pleased with my experience. My boots are amazing! By far my favorite boots ever! Theyare super comfortable. And you cant beat the price! Shipping was faster than i thought and over all great and im super pleased! Thank you
Hello Kaitlin,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab try our best to provide the best service and unique style at an affordable price!
Best,
Mary
Does not feel true to size. It is ginormous. Not happy at all with the sweater.
Hello Lisa,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Both pairs fit great and look amazing! I would definitely recommend them!
Hello Gwendolyn,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
They hurt my feet and can't figure out how to return them everytime I try and chat it's not even a live person the one pair I perfect I'm just stuck when I'd like to trade for something else
Hello Jennifer,
We appreciate the feedback you shared regarding the sizes of our items. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Juliana,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz