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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I been shopping for years. Good quality and easy to order….
I never received my order. I contacted the post office to put a stop to the delivery after failed attempts at getting JF customer service to help me change the address. The order was apparently returned to JF but I did not receive a refund once it was returned either. Not sure what's going on as I have not been able to get any help on the matter.
Hello Taylor,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Barry,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I'm very satisfied with my purchase. It was very good to have for Christmas day. May have to get more boots
Hello Charlene,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I love my boots! I always get so many compliments and they are actually way more comfortable then I thought they would be.
Hello Eva,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Robin,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Nunca me llego mi pedido y tampoco me reembolsaron mi dinero
Hola Yanira,
Agradecemos que nos haya informado sobre esto y le pedimos disculpas por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico de inmediato.
Mejor,
Ivy
I put in a large order for myself and Christmas. Everything came quickly and well wrapped. One item was running behind but the paper inside let me know which piece. I also got follow up emails. Good customer service.
Hello Amie,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
The website and the app are both very user friendly. Being able to filter all boots/shoes down to personalized sizes and styles is a great feature. I received my 2 pairs of boots fairly quick. They both fit great and are super comfortable. I will be buying more. You can't have too many shoes.
Hello Jamie,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I have wanted to cancel this for over a year, but the few times I have painstakingly attempted the cancel call, I am transferred a minimum of two times before conveniently being disconnected. I have an alarm set to skip the month and numerous months this year, the website just happened to be down on the first on the month. When I called the second time it happened, I was told there was nothing they could do. The only reason I had a purchase recently was due to one of these months. I like the products they carry, which is the only reason they received a second star. I loath the predatory practices of the business though. Would never recommend.
Hello Alicia,
We value the comments you made about our VIP program. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Great customer service all the time. The agents are respectful and kind and always ready to help.
Hello Ola,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I ordered some pots and they're gorgeous! Good quality, fast shipping, and overall great experience. Sizing is a little off though. Originally I ordered a 6 1/2 (my size at Macys) but it was too big. Thankfully, they let me exchange for a smaller size and even gave me a free shipping label! Very satisfied and will but again!
Hello Batsheva,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with the sizing of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I was dissatisfied because I made my order on 12/14 and on 1/2/23 when I called, i was told that my order was returned to the warehouse because it wasn't labeled. I already bought new outfits to match the shoes that I purchased and was disappointed to hear that I couldn't get them.
Hello Myaisha,
We are sorry to hear that you never got your order. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I had been wanting some new casual shoes and or sneakers so I had been checking out the website looking on the sale area. I ended up finding 4 pairs of shoes that I wanted and they were all on sale so for less than 55 bucks I walked away with 4 pair of shoes. Delivery was fast and merchandise arrived on good condition
Hello Elaine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I loved my boots! They were awesome! They were as I expected! I will but again.
Hello Angela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The boots did not good look on. The accessories were too much, not my style. Had to return.
Hello Maha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I couldn't believe how fast the order was processed. I purchased a couple of shoes and I wear a 10 1/2 which you don't carry and have to get a 11 which is too big. Please consider carrying 1/2 sizes. Other that than, everything else was perfect
Hello Sonya,
We value the comments you made about the options we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The shoes are super comfortable, and a great specialty. I just loved
Hello Dyslayne,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The delivery ain't take long got my boots in time like I was supposed to
They were not the color that I wanted them to be I just did not like the color
Hello Carla,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carmen,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia