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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Looks just like picture, fit beautifully, comfortable, arrived in a timely manner.
Very helpful and accommodating. I had to exchange boots and the website was easy to use. Very happy. Just received an email that my package was on the way.
Purchase was easy and they were delivered in a timely manner. I do need to return a pair that does not fit, but I don't know the process on how to return an item. Overall, everything is good!
Hello Lisa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very pleaseI love how on time yell are I tell my friend and family about yell thank you again very happy Customer will be ordering again
Hello Annette,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Selection is geared for more younger energetic females. I can only wear mostly flats and low heels. Selection is minimal for my age group. Plus size is always and issue, extra wide calves. Especially when ordering items that state wide calf that aren't wide at all.
Hello Teresa,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Was a wow moment when I went to check out my cart! Love my boots and the prices were even more incredible!
Hello Onekia,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I like how the shoes look but they're both a little too big and the left one fits bigger even with socks. I wanted shoes that were easy and fast to put on but I haven't been able to wear them because they are too loose
Hello Cristina,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
This was my first time ordering from JustFab and when I received my order I was very happy and they fit really good and comfortable and I love them
Hello Lenora,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The boots I bought were VERY uncomfortable! I have had this style on many occasions and would expect to be able to wear them and not have my feet ache.
Hello Christine,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I had ordered some shoes and I was not disappointed in there product they delivered on time and I was very happy with what I received
Hello EuGene,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Shoes felt like they were going to fall apart at any moment. I've been sitting on credits for a few years, that I've never found anything I want to use it on.
Hello Tori,
We regretfully note that we have received your comments regarding your purchase. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I loved them, they are cute, they arrived soon in love with my shoes very good quality they are beautiful
Hello Kary,
We're glad you enjoy our unique styles and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My orders came as expected. Packaging and quality is impressive.
Very smooth transaction.
Hello Jilda,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
The process of choosing shoe, ordering them, and arrival was super easy and fast... now I just need more closet space
Hello Katherine,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I love the shoes, style and color those article are for children and thinked to them.
Hello Yadira,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Shopping is always very easy with JustFab. And I totally took advantage of the new Bundle Feature that was offered. I surprisingly already had 3 of the items in my cart already...adding the 4th piece seemed like a no brainer!
Hello Shana,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Got my order on time and perfectly packed.
Everything was my size and in stock, even the sale stuff. Shoes were comfortable and sweater dress was stunning!
Hello Jessica,
Awesome! Thank you for the feedback! We're so glad that everything worked out for you. Here at JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
The 1st time I order for my grand kids and some of the boots where either small or just right.
I just order 4 pair of boots for my daughter she's a size 8. All of the boots wre tight on her so that means it runs small and it doesn't say that
Hello Aida,
We appreciate the feedback you shared regarding the fit of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
My shoes were on sale and they shipped quickly. The shoes looked just like the pictures I couldn't be happier with my purchase
Hello Jasmine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I often forget to unsubscribe for the month, and when I have money for it to go through I collect points. Come Christmas time, just fab always saves me with money off and reducing prices for me during the holidays. Currently I have plantar fasciitis and a few other ankle problems. The black combat boots I purchased are so comfortable and are my favorite go to for a comfortable fit and walk.
Hello Ruby,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lee,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary