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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Used my points for Christmas gifts for my daughter in law (and a couple for myself) and we both loved everything we got. One pair of shoes didn't make the cut but it was easy to exchange them!
So happy with my purchases & discounts. Delivery was super fast.
Hello Christina.
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy! Hope to hear more from you in the future!
Best,
Mary
I never get my order. I already contacted the dealer but they told me that it was delivered and they left it in the lovby. I do not know which lobby did they leave it. They advised me to contact you if I still did not get it. Hoping for your immediate action
Hello Jackilou,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Loved the fit and look! Package was delivered in a timely manner and it was not damaged.
Hello LaTange,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I ordered these boots last minute for my sister at Christmas and I asked if they could ship these sooner that it originally had said and they were here the next week! JUST IN TIME FOR CHRISTMAS!
Hello Karen,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Quick shipping. I liked my items, the purse jelly material is not my favorite so I will be returning but I should've read the product details more.
Hello Mariah,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our purse. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love both if these items! They fit great. The shipping was even faster than I expected.
Hello Cheryl.
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I've been racking up the credits this past year so I decided what better way to use them than to let my girls pick out some shoes for Christmas. They got two each. All of them different various boots but different styles. The girls love them and say they fit great. Purchasing was easy, my credits were automatically applied which was fantastic!
Hello Jolee,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
The strap at the toes was too loose and allowed my toes to slip through and need to spread out to grip onto the shoe. Did not make for a good look!
Hello Darling,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Product was exactly as described. Arrived on time. Great price for the product.
Hello Sam,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
Got boots for my daughter's and they are so cute! I'm ordering some for myself really soon!
Hello Teresa,
Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Ordered a top and pair of leggings for the holidays. I haven't ordered from JustFab for a while now (maybe a few years) but the quality of this order was no where near the quality of the last. The materials were verrrry cheap, and the sizing was waaay off. Very disappointing, but the price point was such that I should have known, plus I applied some points I'd accrued so the entire purchase was less than $20. I didn't bother with a return and I would never have given these items away because they were so poor, so I just threw them in the trash which was where they belonged. I am definitely wary about ordering again if this is what JustFab's products have become.
Hello Hilary,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Vickie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
This was my first time purchasing anything from JustFab & I was completely satisfied with my experience. Shopping through their app was super easy & straightforward & when the shoes came they were high quality & packaged well! Definitely recommend giving JustFab a try!
Hello Ariel,
Thank you for choosing JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
Best,
Mary
I had some credits that were sitting from probably 2 years ago and finally decided to use them. I bought 2 pairs of fuzzy boots and slippers. The first pair i could not get my foot im at all. The second pair was so cheaply made i don't want them on wear them. The slippers are ok but seem to run small. I was going to return them but decided i don't want additional shoes from just fab if the quality is this bad. I'm just going to donate them and won't be shopping again.
Hello Samantha,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
All of the items were a hit. I got them for myself. Love em..
Hello Veronica,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Boots didn't fit me but my niece loved them so she has them and they fit her perfectly
Hello Pamela,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Same beautiful as in the picture, I love my boots. Perfect heal very comfortable
Hello Elena,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Rose,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I had this order with some random company who Just Fab never told me about. My package disappeared. I wasted 3 days waiting for my shoes. No one coukd6 tell me anything. I could not even get my money back just credit. Now waiting again on a package today. We will see if it shows up.
Hello Adia,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tammy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz