On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The ease of ordering, value and shipping time were great. The only reason JustFab is not receiving 5 stars for this order is that two of five of the pairs I ordered were not true to size. Overall, I love the styles and quality (with the exception of the pair that came from ShoeDazzle) and would definitely recommend JF!
I ordered boots and they arrived perfect and quickly too
Hello Sherry,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I have never had any trouble with JustFab my orders are always on time
Hello Burgandy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I really was amazed by the quality of the boots. They feel comfortable and look fantastic for any almost any fun winter outfit.
Hello Susana,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best
Renz
I have been with Just Fab for close to 10 years off and on. I have had issues with sizing. Customer service has always been courteous and helpful. I have never had one problem exchanging or returning product. Kudos.
Hello Mary,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
My items came super fast and love them. I do have to return a couple pairs to get a bigger size. Thank you so much
Hello Lorie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I like the point system that just fab has very fair. Great product and very fast delivery
Hello Rosie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I've have very good experiences with JustFab. Oder placed and received right on time for Christmas with days to spare. Thank you
Hello Angela,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I was very happy with my boots. Shipping was fast.
Hello Antoinette,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
All of the products with just fab are just too low quality for the price point. I'm canceling my membership.
Hello Dallas,
Thanks for sending your review! Your feedback about our product pricing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
One of the shoe size was small. Not sure how as I would have selected the correct size for both
Hello Khadeen,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have ordered many shoes from this company. I love the products, quick delivery, and cost.
Hello Helen,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Total scam. I bought boots, but somehow someway they activated a subscription for me and I just got $50 taken out of my PayPal. They did not make it clear at all that I was signing up for a subscription. What in the world would I need a subscription for to purchase a boots?! If I want a pair of boots, or some kind of clothing, then I will order and pay for it. Again, there was nothing indicating that I was signing up for a subscription by buying a pair of boots.
Hello Kim,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Products I like are never available. They are also mostly overpriced. For the decent ones I found, the shipping is taking too long!
Hello Gemma,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best
Renz
The exchange experience was great, but sizes are too small or too large than original.
Hello Joyce,
Thank you for sharing your experience with the sizes of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Shipped my order to the wrong address, then refused to give me back my money. Had to open a PayPal disputeā¦ finally got reimbursed for an order I was told I picked up, that was delivered to a completely wrong address over a thousand miles from my home. Never again.
Hello Melanie,
We value the comments you made about your purchase. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I bought a pair of the same boots back in 2014 and I'm still wearing them. Just wanted a new pair.
Hello Gina,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I've ordered several pairs and all of them have fit and I get so many compliments on them! My absolute favorite place to buy shoes and boots!
Hello Crystal,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
They keep me warm, and they look good to go to work.
Hello Bellanira,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I couldn't choose what discounts to apply and my monthly fee that you automatically deduct should be able to be applied as I wish. I should be able to apply it to two different items since you already have my money.
Hello Angel,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shelia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad