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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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My package was tracked to Ohio on December 21st and has never arrived or updated tracking since that date.
I ordered a pair of boots from just fab on December 14th. The third party deliver send an email on December 20th saying the boots were delivered at 542 pm. I went outside to get them the boots were no where to be found. Not in front of my door, not in the hallway they were a no show. I got an email from just fab with a statement. Don't see your boots sometimes the deliver says its delivered please contact us if it's not there in a couple of hrs. I contacted justfab to let them know that I don't have my boots. They told me to wait until the 23rd it should be there. That didn't happen. Justfab wants to keep the money for a pair of boots that I didn't receive that's dishonest. I paid for my boots before you sent them to me that was in good faith that I would have my boots as promised. Don't punish me for a dishonest delivery person. I don't want credit bc I don't want to deal with justfab as long as they deal with Lasership they haven't investigated to find out what happened to my boots and want to keep my money.I don't take what happened lightly. Don't devalue what I loss.
Hello Michelle,
We value the comments you made about your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The lady that helped me was nice and polite. She told me what I needed to go in order to complete the refund. I don't like your process to return an exchange. I have to call back once you get the return to get my refund. But beside that everything was good.
Hello Amanda,
We appreciate the feedback you shared regarding our return policy. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Fur portion would be acceptable if boot wasn't so cheap looking. They look like fireman boots with fur.
Hello Sharon,
We are sorry to hear that you were not satisfied with your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Professionally, able to assist in making purchases easy.
Hello Delois,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
The experience was okay. Ive ordered from this company multiple times, and this time i got what we ordered just wrong sizes on both pairs of boots
Hello Cassidy,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Ordered twice in the past 45 days, 7 pairs of boots all listed as wide calf. Nothing measured the same size in the footbed or the calf. The design of the boots with heels cause 100% of the pressure and weight to be on the ball of your foot instead of allowing some weight to be shifted to your heel. Do not buy heeled footwear from this company and be prepared to have to buy and return multiple boots to find the correct size.
Hello Jamie,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I'm very happy I decided to finally order from Just Fab! The boots are amazing and very very good quality! I will definitely be ordering more shoes, shipping was fast and easy! 10/10 best purchase I've made in a while!
Hello Ariella,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Bought a lot of my christmas items and everyone loved them quick delivery too!
Hello Monica,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
The boots were too big and the dress didn't fit right so I initiated a return and exchange. The site states it is easy to make returned etc but for some reason it stated there was an issue and will not continue with processing my return. Highly disappointed.
Hello Gloria,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I never got my item, contacted the shipping company used
And they send me back to JustFab,i sent an emeil to JustFab,stating that i never received the package no answer
Hello Helene,
We regretfully note that we have received your comments regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
It was great it took mea while to decide what I wanted then the rest was quick and easy and I got my boots in a little over a week I live it I definitely shop there again
Hello Michele,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Ordered my first pair of shoes with JustFab, and unfortunately they turned out to be too small. But the refund process was very simple and efficient.
Thank you
Hello Ana,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I haven't even received my shoes! This is ridiculous
Hello Taylor,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the selection and the quality. I never have to worry about getting an item home and being disappointed.
Hello Jovita,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Easy ordering, cute boots, will buy more from them. Great prices you will not be sorry, they take some time to get to you but so worth the wait
Hello Sue,
Thank you for the nice words that you said about our products. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I had a great experience it was quick and easy. I purchased exactly what I was looking for. My Grandma loves her boots they are stylish yet comfortable.
Hello Artraya,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless
Shopping experience possible. Have a great day!
Best,
Renz
I made a purchase on December 23,2022 and I have not received an recent update as to where my order is. I understand that the holidays can cause shipping to have delays, but it would be fair if I could get daily updates so that I can update my order. I am a recently new VIP customer and this is not good advertisement for someone who is just joining this team.
Hello Katelyn,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The experience was ok. I just didnt like this particular purchase. I will be returning.
Hello Nita,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Tenía mucho buscando unos tacones así. Son un poco ajustados de enfrente y aprietan ligeramente pero creo que valen la pena. Son muy bonitos y estilizan la pierna muy bien.
Hola Sandy,
Agradecemos que nos haya informado sobre esto y le pedimos disculpas por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico de inmediato.
Mejor,
Ivy
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emily,
We regretfully note that we have received your comments regarding your order. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia