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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Love to shop with Justfab for so many years, and never had a problem very please with the service that the provided to everyone
Hello Morix,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Loved it and gave to my daughter but size too big and no more in stock.
Hello Ginger,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Awesome,But my wallet was stolen right after my first order once I get my things in order I'll order again
Hello MaryJ,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The boots were too bulky, I like the color and the material
Hello Yessica,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have ordered a few times and it is really good. I am pleased with selection and how fast the shipping is..
Hello Shannon,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
I love their boots! I get more compliments on my boots from everyone. They are made well and are comfortable.
Hello Mary,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Shoes for $11! It was a great deal. The loafers slip off every time i walk but i am trying to find a fix for that. Heel tape or something
Hello Devanshi,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I ordered boots and tennis shoes for my granddaughter for Christmas and she loved them especially the boots
Hello Kim,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Even during the holidays I received my package in a timely manner.
Hello Terri,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I have been a member with Just Fab almost 1 year now I am still amazed at the quality of the Shoes and products and how my membership gives me such a discount! Just Fab is Awesome!
Hello Joi,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Me encanto todo, los productos de buena calidad, el costo asequible y envĂo muy a tiempo y sin inconvenientes. Realmente muy satisfecha.
Hola Belkys,
Gracias por comprar con nosotros. Haremos todo lo posible para cumplir siempre con sus expectativas de servicio. Esperamos que siempre tenga una gran experiencia con nosotros. ¡Que tengas una increíble!
Mejor,
Lia
I ordered 2 pairs of boots that were listed as wide calf and wide fit and I could not get either pair to even come close to fitting. I have ordered this way before and have never had a problem. Now it will cost more to return than I paid
Hello Havah,
We regretfully note that we have received your comments regarding the sizes of our products. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Excellent thank you in love with the online store.
Hello Rebeca,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Customer service was great! My order arrived super fast!
Hello Javonna,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
Hello Darla,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Didn't receive my items, were delivered to the wrong address. Contacted them and are 30 mins of the run around and "waiting to process " time I was told i had to wait 24-48 hrs before anything could be done and to reach back out then. Waited and Contacted them again. Another 50 mins of being told no refund would be given to finally argue enough to get my money back. Ridiculous customer service. They Wanted to file a claim with fedex to get the money back and then keep it and refuse to give it back to me!
Hello Tonya,
We value the comments you made about the status of your purchase. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
The shoes didn't display the heel properly. So when I got rhem I had to return them. I was upset that I had to pay shipping Again
Hello Erika,
We appreciate the feedback you shared regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Always awesome! Just love how I get a pair of jeans or a pair of shoes for like 10 bucks after my points are applied.
Hello Judy,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Hello John,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz