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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My boots took a while to come but once the did, they are adorable! You had none in my size 6.5 extra wide, but I just got a size bigger and wear 2 pair of socks.
Hello Val,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The delivery was fast, didn't have any challenges with making my purchase either and I love both shoes.
Hello Latoya,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
From beginning of that 1 click to end at check out i was 100% satisfied. I love the redeemable points. I love my credits! I love it all!
Hello Samantha,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
Last year I wanted to black boots and they were out of stock so I settled for the snake—those were cute, too. Just not my faves! This year I got the black boots with laces and another pair for such a great price I just can't believe it—-both pair are super comfy and cute as heck with all my outfits!
Hello Lyncoya,
Thank you for taking the time to write an awesome review! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad
Love everything I get from just fab! This order was 2 pairs of boots they are great material and very cute! Absolutely happy
Hello Melva,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy! Hope to hear more from you in the future!
Best,
Mary
I've ordered several pairs pumps and heeled boots in an attempt to find one that is comfortable. They have ZERO cushion for the balls of your feet. Extremely painful to wear after very minimal walking. Do not buy unless you're going to be seated.
Hello Molly,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I place my order in the end of November, 2022. I still don't have it! I had ordered a dress for Christmas and New Year. I figured a month was plenty of time to get it. I was wrong. I sent in a ticket to support and within a day or so I got a response. But I still don't have the order. Tracking says it's it the outcenter.
Hello Michele,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
She was very professional and her response to my situation was right on time.
Hello Gwendolyn,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
They provide good products in a timely manner and have good customer service.
Hello Dillon,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Reminder notices of the monthly boutique do not always get sent. I have had charges show up on my credit card for the automatic fee, and I never received a notice of the boutique being available to view.
Hello Crystal,
Thank you for your review. Our Member Services Team will contact you right away to address your skipping reminder concern.
Best,
Renz
I had a Great experience on the website with ease of finding shoes and when I received shoes thru shipping they were of great quality and appearance.
Hello Roshell,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I am never disappointed with my JustFab orders. Whether I order shoes, clothing or accessories, I love it all!
Hello Jen,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
I love the boots, they are perfect! I will definitely order the other color, since they fit perfect.
Hello Sandra,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing JustFab! Have a great day!
Best,
Mary
Love the fit very impressed have not had boots in a long time. The style and color was perfect.
Hello Nadine,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I recently purchased a cardigan, a purse and some shoes! The purse and shoes were great so far no issues
However the cardigan arrived with one of the buttons hanging by one thread and ended up falling off the first time I wore it around the house
Hello Matraca,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I bought a pair of boots, but when I got them I realized the size ran small. And the quality of the boot itself was very low quality. I didn't bother with a refund because the price was so low. I guess you really do "get what you pay for".
Hello Teresa,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
One pair of boots I bought appeared to be scuffed. I took them with me on a trip but didn't realize the flaws until I got to my destination. At that point, I had to wear them, so I didn't bother trying to return them
Hello Marci,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My shoes is just perfect. They fit right, plus I got many compliments on the way they look on my feet.
Hello Konica,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Great service, great products, service is great. All in all great company. I bought 14 pairs a year ago and just got a pair fir my best friend
Hello Randee,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dorna,
Thank you for taking the time to leave a review. We are very sad to hear that the boots in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad