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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Before I liked this page a lot, the quality of the shoes is good and the sizes were exact, for some time I have bought several shoes but the sizes have all failed, I no longer know which size to buy no matter how much I am guided by the reviews. On one occasion I changed a pair of shoes, on another because it was cumbersome I decided to keep them even if they were too big, and the last ones were too big for me and I went to change them but it was a final sale and I didn't know. I had to keep the big shoes again. I would honestly hesitate to buy shoes here again, even if I like them because it is very cumbersome not to know if they will fit me and if I will not be able to change them later.
Just what I ordered and great delivery service. I will be ordering in the future.
Hello Pattio,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
They are beautiful and well made! Runs true to size and very comfortable.
Hello Naida,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
Been a good experience being back with JustFab. The discounts are second to none. The only cheaper shoes you'll find are Wish/AliBaba quality! Great selection of wide width shoes.
Hello Kate,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I ordered 3 pairs of shoes with my last order. It had been a while since my last order and I stopped ordering because the shoes stopped fitting properly. Well, I was reminded of that with my last order. Two of the 3 pairs I ordered are too big. Not just slightly, put another pair of socks on too big, but almost 2 sizes too big. I live in a very rural area, post office is a 30 min drive. So now to return these shoes, I have to drive to the post office and waste gas and time on something that I don't have gas or time for. The last few orders have been just like this. The shoes are no longer worth the $40+ I spend.
Hello Candy,
We are sorry to hear that you were not satisfied with the items you got. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Purchases came in on time surprised bc it was in the middle of the holidays Christmas and still arrived in time
Hello Shannon,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Justfab. Hope to hear more from you in the future!
Best,
Mary
I've never had an issue with Just Fab orders. But, I would strongly suggest you utilize a different delivery service rather than UPS. The UPS driver threw the box containing clothes and shoes out in my front yard (according to the photo). My husband found the box in the ditch sitting in approx 2 foot of water. Cardboard box was soaked and falling apart. Clothes were soaked, shoes - destroyed. The ONLY reason I'm rating 2 stars is due to not ever having an issue with getting what I order from JustFab.
Hello Deadrea,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My ordeal was quickly rectified by JustFab. I greatly appreciate the support from this company.
Hello Tashima,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to the needs of our members. Have a great day!
Best,
Mary
Justfab is the best! I love their styles of shoes and plus size clothing.
Hello Elizabeth,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I have been ordering from this website for years now I'm always very satisfied with my purchases I will continue to order.
Hello Sherry,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Love the prices and quality. Glad I joined when I did. Have gotten some really great deals on my jeans and boots. I recommend to family and friends.
Hello Patricia,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Best,
Mary
I received 2 pair of she's so fair. First pair fit perfect but the second pair was too small so I sent them back and I'm waiting for them to be delivered. I just ordered 3 more pair on clearance so we'll see. If they fit perfect I'll be ordering more if not I'll cancel my subscription.
Hello Laura,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Overpriced products, low quality, you can't use your credits in one transaction, used to be good, non-anymore
Hello Paola,
We value the comments you made about member credit usage. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Loved that black jacket. It came defective but the exchange was effective and fast.
The boots I ordered fit perfectly for my Christmas gift.
Hello Emelyn,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique styles and outstanding services for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
My boots are everything! I absolutely love just fab! Their choice of
Style, Fits my everyday mood! I always makes statements & receive compliments. My go to for sure!
Hello Tanisha,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Excellent delivery time (2-3 days) product identical to the photo, good material, incomparable prices. I fully recommend.
Hello Paula,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
My boots arrived just in time and there so comfortable :))
Hello Jackie,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
When I started with my monthly JustFab subscription a few years ago, I was really pleased with the quality of the clothing & shoes. But over the past several months, it seems that the quality is getting worse & the clothes are looking like cheap knock offs. I have ended my subscription after having to send the past 3 purchases I've made, back to the company. If I wanted cheap fast fashion, there are websites for that.
Hello Karyn,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Justfab used to have better shoes, now most of them are really ugly in my opinion..
Hello Liz,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordering was super easy. Prices are outstanding! Shipping was fast and efficient! Very pleased
Hello Davida,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Iriana,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth