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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Horrible experience and one pair of the boots do not fit and thus I'll be returning them.
No problem ordering or receiving the order Shipping is fast. Orders are always well packaged. Quality and price favorable. I have 3 issues(1) increase in monthly fees don't like it (2) Not being able to get the sale discount using my monthly subscription on the featured sale items. (3) Less variety of items of interest to me.
Hello Helen,
Thank you for sharing your experience with our items and your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My first pair of boots was a little loose. I got a quick return it was easy and simple. I got my Replacements boots in record time. And I simply love them!
Hello Racquel,
Thanks a lot for the positive feedback on our products! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Hope to hear more from you in the future!
Best,
Mary
The website would not store my new address, so when I order, choose ignored me and sent them to my old address. I called just fab I emailed just fab, I begged just fab— but they said there was nothing they could do.
I hope the people who bought my house. Enjoy my shoes.!
Hello Karen,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
They recalled my order back to sender FOR NO reason and were unable to tell me why. The one pair of shoes I was excited for was out of stock after I found out so I couldn't even reorder them. This is the second time I've had an issue with them sending my items— the last time they just canceled the order without any explanation. I will not be continuing with my membership. I've had no other merchant have issues delivering to me.
Hello Arielle,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love JustFab clothing and shoes! The styles are trendy with quality materials. I am super confident ordering online with JustFab because the return/exchange process is stress free.
Hello Latasha,
Awesome! Thank you for the feedback! We're so glad that everything worked out for you. At JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
Hello Judy,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Hello Tonja,
Thanks for sending your review! Your feedback about returns and exchanges is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
People was great to work with but not all the fashins I need or like.Not enough to choose from when I first started.I hate have to skip every month and getting charged. I do work alot and have kids to take care of.
Hello Kim,
Thank you for sharing your experience skipping the month and the items we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Bought 3 items. 2 booties and one over thigh boots, the over thigh boots were beautiful and sexy. Now the brown bootie was ok but the black one- I got two different sizes and to highlight the dishonesty the sizes were rubbed off so you cannot tell what is the shoe size! The nerve! This is blatant consumer fraud!
Hello Kay,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Bought 2 boots from this site and I should've saved my money instead
Hello Canesha,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about your purchase.
Best,
Renz
I ordered a great pair of boots, ideal for a rainy winter in Seattle. Great fit and style.
Hello Patricia,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
No contact to unsubscribe. Skipping January no response
Hello Patricia,
It is with great regret that we received your feedback regarding our Member Services Team. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I loved the service received my order before Christmas.
Hello Shauntai,
Thanks a lot for the great feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I am very upset. Someone needs to find my 200 dollar order
Hello Donna,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
The heel part was to skinny needs to be wider You're on the Chevy side I need to be a little thicker to hold you up But as a vignette the product was perfect
Hello Kimberly,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Items listed on the 16th of Dec. Still never recieved my package, over 200.00 of gifts for my daughters. It's a very expensive site to have such poor service.
Hello Deanna,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I didn't have any problems and the boots really fast. I ordered them on a Monday and they arrived on Wednesday
Hello Valeria,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Do not recommend. But customer service is great. I ordered 3 pair as of now I have received 6 pair of boots. And some of them are hideous.
Hello Angie,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
They say the boots are wife calf and not even my ankle fits in. The material is so cheap too.
Hello Raquel,
We are sorry to hear that you were not satisfied with the items that you've got. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shamita,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth