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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love the products from JustFab but I can't find enough styles that I really like so that's why I've discontinued my membership
Wonderful, great product
Would definitely recommend to my friends
Always arrives on time or a little early
Hello Virginia,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Awesome pricing with super fast shipping and the boots I purchased were just what I wanted!
Hello Lacey,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My order from Just Fab was for family Christmas gifts. I am not sure of the fit but each member seemed pleased with their boots. The delivery time was fantastic and i had a great experience shopping.
Hello Ethel,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Overall good experience. Delivery was timely. Product same as pictured
Hello Wanda,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The delivery system does not work. There is no check as to who is receiving the package. This is the second time that I order something and it is given to just anyone without checking if it is me or not. I am worried to make another purchase with JustFab because it is the only online store where I have a problem like this. Any other purchase I make at any other retail store, I receive it with no problem.
Hello Deborah,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I purchased some shoes from Just Fab for over a decade and have seen many changes. I'm older and have a torn Achilles tendon that never healed so it makes it hard to wear the shoes I used to buy. Plus I live in Hawaii so Sandels are all year round. I don't see many to choose from during Winter and returns are harder. I have had boots that I bought that the material on the outside just fell off in the box and the soles completely came apart. They don't last...
Hello Barbara,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My package got sent back to the factory for no reason they had the address and they never came by to drop it off
Hello Alexzander,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I spoke with a representative named Steve regarding a brand new fit watch that did not work. I was provided with a solution and a thorough explanation. It was quick, friendly and efficient.
Hello Susan,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I got a coat hat & bag and all of them are super cute n comfortable… fashionable
Hello Gina,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I got an email that my order shipped a month ago. It stayed in Paris ca the entire time staying waiting for carrier. I called almost a month later to let customer service know I never received it. The rep made it seem like they tried delivering but couldn't. Instead of admitting it never left California. & then told me because it wasn't delivered or was sent back to them. So i thought they chipotle send it back to me, but then he said they were sold out of it & he would put the credit back on my justfab account. Pretty $#*!ty.
Hello Melissa,
We value the comments you made about your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Shoes were way to big, I've ordered the same size for every order so disappointing that they are too big
Hello Cynthia,
We are sorry to learn that the item you got did not meet your expectations. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Nunca se comunicaron conmigo, trate de llamar y tampoco obtuve respuesta dice que fue regresado al remitente
Hola isabela,
Su opinión sobre su pedido es muy importante para nosotros. Queremos que los miembros disfruten comprando aquí. Usted merece solo el mejor servicio, un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato para ayudarlo a resolver cualquier inquietud que tenga.
Mejor,
Ivy
I like the shoes with JustFab! They're always cute and usually comfortable. But trying to make any changes to my account, go on pause for a few months or cancel the membership when I no longer need a new pair of shoes every month is a nightmare.
Everytime I try to pause or cancel the membership, the system with close me out of the chat or the phone will get "disconnected" by the operator. It's absolutely terrible service if you're not signing on to give them more money.
Hello Rolana,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I saw what i liked. I ordered. They shipped my order, and I received nearly a week later!
They fit amazingly well! Love it!
Hello Michele,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Overall it was fast,quick,simple and easy. I have not received my order yet but the ordering process was esdy.
Hello Camara,
Thank you for writing a review! We always like hearing from our members. We are also excited for you to receive your recent order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!
Best,
Zeth
They sent me the wrong shoes because they were out of the shoes that I ordered instead of them just updating their site to not allow this to happen. It's a scam to get you in to the program so they can bill you each month for nothing. Then they didn't even want to honor the one pair for $10.00. They absolutely refused to honor that so therefore that is false advertising! I asked for a refund of the money and I had to go through an act of congress and two different people just to be able to get part of my money back! I will never use this site again and I intend to make a social media post about it!
I bought several items. A purse combination for myself, and a pair of boots. Then a skirt for my sister, and a pair of boots for my niece.
Everyone was very pleased with what they ordered. Now I need to order a couple of other things to catch up with my balance. Lollol.
Hello Deborah,
Thank you for taking the time to share your positive feedback on our products! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I just checked my paypal and I did not purchase anything since the 4 pairs of boots. I sent one pair of the boots back for an even exchange and was charged for another pair. This morning, I checked paypal and I was charged 49.95 and I did not authorize this, I did not order anything and I am disputing this charge. I am waiting for my refund for the exchange pair of boots and the one you just charged me.
Hello Patricia,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. We would also like to discuss further the status of your refund for a returned item/order. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
All of the shoes I ordered in my normal size were way too big, and the sweaters I got were very itchy and uncomfortable.
Hello Meghan,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Teresa,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz