On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Watch your account after purchase
You might get charged for stuff you didn't agree to
Product quality is not what you expect
Return shipping is on you
I am very satisfied with the customer service, excellent quality products.
Hello Magaly,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I fell in love with these shoes! Had to get them...and I did {expeditiously}. Comfy, stylish, and definitely an attention-getter!
Hello Marlene,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
It was a great experience shopping for shoes. I needed them badly. I was so excited to get so many pairs at such a great price. Thank you so much JF
J
Hello Joyce,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
These are by far the best boots I've purchased on JustFab, and I've bought lots! All of them AMAZING
Hello Gissell,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
No stars
Just fab is a scam
Very disappointed
Shoes never came to my home and wouldn't allow me to track
Hello Kandra,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Danielle,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Hola, Martha,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para contarnos su experiencia. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato con respecto a su pedido.
Mejor,
Ivy
The order was not delivered to my address. It says it was but it wasn't. Can we track who had the package last please? Thank you
Hello Faith,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Friend recommended JustFab so glad I checked it out. Already brought 5 pairs to update my wardrobe.
Hello Jeanine,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Everything is so cute and it fits so nicely. The package got to me in a fast time frame.
Hello Elizabeth,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I ordered my boots just a few days before Christmas and I got them on Christmas Eve! I didn't expect them to come until after the New Year! I luuuvvv how they look and feel! The heel is just right, Not too high, but just high enough. I don't wear "stilts" anymore but I do like some height. I've gotten lots of compliments! I will be ordering again real soon!
Hello Shannon,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Shoes were just as fabulous as I expected! JustFab never disappoints.
Hello Sonia,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I purchased a extra wide boot and also got a larger size and it's too large. I need to return it.
Hello Lori,
We are sorry to hear that you were not satisfied with the items you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I love my newest pair it's a little hard to get the foot in at first but when they're new you gotta adjust them first but samething after adjusting the laces still a little effort to put on an take off but they are comfy once on
Hello Aspen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I enjoyed my experience other than the fact that two pairs out of the four pairs of shoes I purchased did not come in boxes, but rather bags. These were gifts I chose for my daughter in law, and would've much preferred they arrived in their own boxes, as that is how I store my shoes, in the box.
Hello Alisa,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
The boots are"just fab"!
They are so comfortable, I walked in them alll day.
Delivery was fast!
I have difficulty buying boots because I have a wide calf, but these fit beautifully!
Hello Ursula,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I ordered one item and somehow I am now getting charged $49.95 every month.
When I tried to call their hotline it forwarded to a "medical order line"
Avoid this scam!
Hello Christopher,
We appreciate the feedback you shared regarding our VIP program. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Bags are gifts... Loved
Best Christmas gift. Will buy more in the future. Will buy more.
Recommend bags as gifts
Hello Sherry,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Over two weeks from order date to delivery. Seems like that is extra long.
Hello Shirley,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Huwaida,
Thank you for sharing your experience with our items and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary