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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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You cant spect great quality for the price your paying but the shoes could have a little better quality.
My shoes were way too small! They hurt my feet so bad! I even ordered a size up and they were still small!
Hello Emily,
Thank you for sharing your experience with the shoes you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Always a good fit and a great shoe and an extraordinary price. Shipping is also very very quick. Will definitely continue with my JustFab purchases! Everything is always just fab!
Hello Marci,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Duck boots are adorable but this is 2nd pair and down sized this time and the fit is still too roomy. Not true sizing.
Hello Susan,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello LuzAna,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Got my order really quick and was pleasantly pleased. Def worth the experience!
Hello Ashley,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Good experience. Love my boots. Beautiful color. Love the heel. Boots are kind of heavy. Don't keep them on all day.
Hello Amber,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've been very pleased with everything I have bought from them. Great quality, great fit, great style, you name it. I would highly recommend them to anyone.
Hello Jackie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Ordered boots and slippers. I have to send them back because I ordered the sizes a 1/2 sized bigger because usually they're too small but this time they were exact fit so I had to send them back but I'm exchanging because I like the boots I've been happy with what I've received.
Hello Mae,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Quick easy and great quality! Love JustFab! Definitely purchasing again
Hello Chastity,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Súper linda mis botas. Muy cómodas y la entrega fue en tiempo
Hola Giselle,
¡Impresionante! ¡Nos complace que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de brindar los mejores productos y servicios! ¡Qué tengas un lindo día!
Mejor,
Renz
Love all my items! Especially the triple bag setup.
Hello Chrystal,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My fiancee loves them! They were delivered in a timely manner! May order something again soon! Thanks!
Hello Wendall,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
With Justfab everything goes just the way it's supposed to be. The customer service is wonderful, available and fast.
Hello Elizabeth,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Delivered FAST! Exactly what I ordered and all items true to descriptions! I was forced to return one pair bc I listed wrong size. SUPER easy return process.
Hello Gerelin,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Shipping was super fast and the boots are perfect.
Hello Stephanie,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I ordered boots for me and my girls for Christmas and they came quickly and were what I expected for the most part.
Hello Frances,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
As always Just Fab comes through with my order. Everything well packaged and boxed. I am overjoyed to have continued my services with this company having been since the year 2008 ish
Hello Michelle,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The boots were nice, liked all pairs but the width too narrow. And the wide width were too wide. Maybe it's just my feet.
Hello Tamera,
Thank you for sharing your experience with the boots we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I've had nothing but issues with this service since the inception of my account in December. The value of the shoes and inconveniences are not worth the arbitrarily raised monthly service charge. Completely dissatisfied overall.
Hello Natalie,
Thank you for sharing your experience with the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karina,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad