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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was very pleased with my purchase the look and quality was above what I expected.
They fit just perfect my leggings. And they shipped out in a timely manner
Hello Shanna,
Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Not a fab fan, shoes are cheap and fit terribly. I feel shopping in person for shoes is a must.
Hello Kami,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great price. Excellent fit. Very comfortable.
What else do you need?
Hello Buel,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I bought two new pairs of boots, same boot, different colors. Last year I bought this same boot in a different color and it ended up becoming my favorite boot. The two I bought this year are a much tighter fit on my foot than the pair I bought last year. Not sure what changed and it doesn't make enough difference for me to send them back, but a boot should be made the same year to year unless there is an issue to correct.
Hello Kimberly,
We appreciate the feedback you shared regarding the sizes of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Hello Jennylyn,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Not good experience I order boots it's to big for me n I try to return it but they just said they will send email for the return but they didn't n I I keep waiting n waiting can't wear my boots or replace it so disappointed I won't order again
Hello Venus,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have bought several pairs of boots and shoes from JustFab. I receive many compliments and the quality is very good! I have quite a few that I still wear that I bought years ago. Lots of styles and the sales prices are great!
Hello Barb,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I love these boots! I can wear them with either a dress, skirt or jeans. I have many options!
Hello Susan,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I ordered two pairs of boots, one came from justfab and the other was a partner site through justfab. I enjoyed the collaboration with other shoe memberships because I won't join others due to the time it takes to manage each of them.
The boots have been great. Coming back to the quality and craft I remember justfab representing. I was skeptical about buying because that has not been the case for the past year or more.
The shipment arrived quickly and was packaged well. There were no weird warehouse smells on the fabrics this time.
The products themselves fit well, constructed well, comfortable upon first wear, true to size.
Hello Kristen,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
The boots are made with very cheap material (the backs are basically glove-like) and the worst part is the soles: these boots are not made for walking, and are very slippery even when walking on normal tile, for example. I would go so far as to say these boots
Could be dangerous to walk in.
Hello Hilary,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I bought boots from here about 2 years and ago and was so excited to buy more but they must have changed their fit cause the boots I purchased this year fit completely different. To big in spots and too small in others. So I had to return them all. It's too bad cause the 4 pair I have I bought a couple years ago still fit me like a gem and I just wanted different styles but they didn't fit me right. :(
Hello April,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the fit of our boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I need a half size bigger in all of the shoes. The sweaters fit perfectly..
Hello Yolanda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the sizing of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Fast shipping, and I love my purchase. The quality of the products
Hello Olivia,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I was truly surprised that i got it so early and they fit perfectly.Thank you just fab. I certainly will be purchasing more from you again.
Hello Juliet,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
So they canceled my order cause I phone the wrong address. Yeah i know it's my fault. But! When I put the correct address and asked them to resend or return the money, they started talking about credit scores? Like?
It's a good website don't get me wrong but their customer service? Not so good.
Hello Valentine,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Misty,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Fun Styles. Fast shipping. Sexy ware. Was easy ordering and fast to come and style was nice
Hello Denise,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Hello Maryam,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Very nice experiment. Website is sooo easy to navigate and the delivery was quite timely. Shoes are well packaged.
Hello Temi,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Veronica,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth