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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I am just not too happy with my last two purchases, they were really too big. I gave them to family members because I can't go through the hassle of sending them back.
Purchased leggings and decorative belt for Christmas presents. Would buy more if they had a bigger selection of plus size clothing.
Hello Lisa,
We appreciate the feedback you shared regarding the options we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Some to be returned related to quality concerns and this survey is a chore in filling out
Hello Mary,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of some of our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have dozens of boots and sandals and a few clothing items from JustFab. And I love every single one of them.
Hello Sally,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
They are quite comfortable. I would recommend Justfab to any of my friends. They are the best shoe.
Hello Andrea,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
As usual, JustFab delivered great customer service and all packages arrived as promised.
Hello Michelle,
Thanks a lot for the feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Maru
Hello Rashmi,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Super fantastic customer service I know when I call the person on the other end is going to take care me an the product is great an so are the prices
Hello Sovoy,
Thanks a lot for the feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
All three pairs of shoes fit perfectly. True to size. Color is as in the picture. Felt comfortable on my feet when I tried them on. Can't wait to wear them.
Hello Janel,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Product was provided in a timely manner and met my expectations.
Hello Yasheiva,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I loved the boot the style all are beautiful, the experience whit the online shop was easy and simple
Hello Alba,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent sharing your experience!
Best,
Mary
Very sturdy and durable. I do wish that it was a lil bit larger.
Hello Sonia,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Will not be shopping from here again. Very disappointed. The quality has gone downhill. Will be closing my account
Hello Karen,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with the quality of our product and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Nice boots, but these were about a 1/2 bigger than the other ones I bought before. It seems they came from a different company than the other ones but overall they are just about as nice. Thanks
Hello Sheila,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello, I bought this for my mom as a Christmas gift and everything was exactly as the picture showed. She loved everything and I felt it was all money well spent. So thank you very much
Hello Vee,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Loved the look and feel of the bags, but the zippers are broken on one bag and we haven't used them yet.
Hello Misty,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our bag. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Awesome pair of boots since received wife has not taken them off. Great quality plus Quick shipping will keep making future purchases overall 5 stars.
I still have not received my package. It was supposed to be delivered a while ago and still no package.
Hello Amy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Just as pictured! I love my shoes! Fast delivery too!
Hello Tammy,
We are glad you are enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I expected the shoes to be a little not shiny I always love the shoes i really love them but the type of material I wish I pick otherwise
Hello Felicia,
Thank you for the great feedback on our products! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us!
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heather,
We appreciate the feedback you shared regarding the sizes of our products. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia