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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The shoe was too tight and not comfortable at all. This was not a first time that a shoe didn't fit.
Fast shipping
Nice quality shoes
Very sturdy & so cute, looks just like the pics
Hello Michelle,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I love the variety in styles you have everything is so cute! I'm so girlie so I love shoes lol. The shoes are always good quality and the delivery is always on time!
Hello Jennifer,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
The site works. It's just fine. Nothing off the top of my head that needs immediate improvement.
Hello Danielle,
Thank you for sharing your experience online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I recently received the Day Dreamer outfit set - that includes high waisted booty shaping jeans (truly, my butt NEEDS some help!), long sleeve yellow cottagecore style top, and a beautiful pair of tall, cinched sienna brown platform boots! The entire outfit was perfect for casual wear or a night out! In addition, I bought a pair of lace up platform boots that are perfection for dressing up or down. This store has grown so much over the years and has always given amazing deals, new items, and innovative ways to reward their customers! JustFab items are still in my closet from college, they stand the test of time
Hello Ferrin,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Jen,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Diana,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I really liked the experience with the shipping and the quality of the shoes.
Hello Paula,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Great products, awesome price, fast delivery, perfect fits!
Hello Rebecca,
Thank you for the feedback! We're so glad that everything worked out for you. At JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
The shoes are very comfortable and fashionable! Thank you so much!
Hello Dilnoza,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I have not received my item yet. I was sent a notification that the item was shipping and it's been a month, so unfortunately I don't have any item to review. Have tried to track the item and contact about just cancelling the order, but have not gotten any updates.
Hello Terah,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I had two items that did not fit properly. The return and exchange process was quick and painless.
Hello Bobby,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the fit of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Maria,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
They were a hit! My family loved them. They fit the kids perfectly.
Hello Katy,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I ordered my boots on December 16 and I still haven't received them. The tracking info says it was shipped but they're waiting on receipt from seller.
Hello Kathleen,
Thank you for sharing your experience with the boots you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Was supposed to be 10. Ended up being over 40$. Came fast tho and I love the shoes. But not worth the subscription
Hello Danielle,
Thank you for taking the time to leave a review. Your feedback about our pricing/promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The coat I ordered was too big, so I exchanged it. It was REALLY simple, and my new coat arrived within a week.
Hello Becky,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our returns and exchanges process! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Excelente producto entrega muy rĂ¡pida gracias por el servicio
Hello Laura,
Gracias por la genial retroalimentación! ¡Ha sido un placer hacer negocios con usted! Espero que siempre tenga una maravillosa experiencia de compra aquí con nosotros.
Best,
Mary
Great company to work with. Will definitely do more business with them.
Hello Calvin,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Love my new boots very comfortable true to size fast shipping will purchase again. Great quality for a affordable price
Hello Malinda,
Awesome! Thank you for the feedback! We're so glad that everything worked out for you. At JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary