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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love that each time I buy I am so satisfied and happy.
Good quality items and decent shipping time. **Someone in IT should remove the character count minimum on these.
Hello Julia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I bought 2 pairs of boots and a pair of sneakers. The sneakers are a hard rubber almost plastic sole, one pair of boots do not stay up, fall down because the ties do not tighten. I also purchased 2 shirts, one shirt is a complete box cut with the smallest of arm holes ever, the second one is two sized too small from the size on the tag.
Hello Amariah,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The first shipment was lost. I waited and waited. Then messaged the place that was supposed to deliver and received message back that it was lost.
Hello Jessica,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
I found a few styles of knee high boots that I liked a lot, however, they were too small in the calf area. After exchanging for the larger calf option the shoes fit great around my calves and thighs but left too much room around my feet. Just because my legs are thick doesn't mean my feet are wide. I was disappointed to have had to return everything at the end.
Hello Monet,
Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the sizes of our products. Our Member Services Team will get in touch with you right away.
Best,
Renz
The color was wrong other then that it was good timing good product thank you again
Hello Debbie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I received my boots in a timely manor but I read the reviews and I ordered a wide calf to play it safe since my calves in some boots don't always fit. Well the wide calf I received I can fit three of my calves in one boot. The boots were not wearable and I had to order different boots off Amazon for my engagement brunch.
Hello Amber,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It was to small for my calf I couldn't zip it up all the way.
Hello Desiree,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love the packaging of my shoes. The fit is perfect. I love them.
Hello Shondra,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello BJ,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Justfab always deliver...they have good products and if you're looking you're going to find something you like...5 stars from me
Hello Fannie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I placed an order in december and still haven't received my package
Hello Brittany,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Justfab sends me notices for specials and sales, therefore I don't miss out. It's easy to look through everything and choose what you'd like. They add up the amounts and have the total all ready for you on checkout. Their clothes and accessories are real nice. I'm never dissappointed.
Hello Deborah,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
They don't get my feet tiried and I'm let my coworkers know about them and they want too buy them...
Hello Consuelo,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I orderer some boots that was too tight too me, i send it back and they send me a bigger size in super fast time.
Hello Carola,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Sue,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Smooth all around. Awesome! Big, beautiful n a heck of a buy
Hello Leticia,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Everything is always perfect! I'm loving it.
I get my packages on the right time and good conditions.
Hello Andreé,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Ordered three pairs of shoes (boots, sneakers). Super comfy
Hello Chanel,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love all 3 pair and so many more I've got from the site
Hello Annette,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia