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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I bought a pair for myself and another pair for my child. I only paid less than forty dollars for the two pairs since I got them on sale. It was delivered in less than a week. Talk about fast service.
Product quality is exceptional. Delivery is fast. Everything fits to size.
I am always satisfied with my purchases. Since 2018, I never complained about any items, delivery issues or products' quality. The representative is always there to answer your questions and gives you a positive response.
Thank you JustFab
Strap on the slippers broke the first day. Other than that everything was fine. Still can't get a lot of the items I wanted. Shipping not available internationally.
Very comfortable, look nice for church and very good price.
Every pair of shoes I have purchased I love! They are a perfect fit and so comfortable. I love Just Fab because they are Just Fabulous.
It's a scam of a site hoping you won't skip the month then they have you're money, you have 12 months to spend it and if you don't it's just gone.
Returns, if you return something sure it doesn't cost you money but it will cost you 3x the points they gave you for purchasing those same items!
The products are nothing but cheap junk! Even the linen is so cheap it's scratchy and terrible.
Save your money and buy somewhere else.
They r absolutely adorable! My granddaughters looks so cute in them
Fue muy rápido el proceso desde el pedido hasta cuando llegó el paquete llegó antes de lo esperado
Boots came on the day of her birthday and quality was fantastic she was very pleased. Will be buying again!
Always brings to me satisfaction. So happy with my new shoes. Thank you Just Fab
I skip the month and for some reason it didn't work. I realized it didn't work because I got an email saying you took the credit for the month. I tried to reached you as soon as it happened but unfortunately I ended up chatting with more than 3 agents one after another and no one solve my issue. I skipped the weekend between the 30th and the 1st and it said it was "successful "
Very bad customer service, never had an answer. When I was talking to the last customer service they asked me a question and while I was typing my answer the conversation was disconnected again. When I saw the time it was just a minute of difference between the question and my answer. Plus I still don't get the package that I ordered before.
I would appreciate a refund for that month. I reached out to you for help or a solution, but the experience was very frustrating with poor customer service.
Hello Laura,
We're sorry for the frustration and inconvenience you've experienced. We understand how disappointing it must be to not only have an issue with skipping the month but also to have no resolution despite your efforts to reach out. It's clear that this situation has caused a lot of stress, especially with the multiple interactions that didn't lead to a solution. This isn't the experience we want for our members, and we're committed to improving our Member Service and resolving your concern as quickly as possible. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Needed a different size and the exchange process was super easy.
Arrived quickly and looked better in person than I thought. Very pleased and great price. Thanks
I have been unable to cancel my "subscription" without explanation which is nonsense
Hello Paul,
Thank you for taking the time to write to us. We are saddened to know that you are thinking of closing your account with us. We appreciate you for raising this matter, and someone from our Member Services Team will contact you shortly.
Best,
Chad
First time ordering in years And I got the wrong package had to send it back. Then had to call to make sure my right order got shipped out. Not a good first month back.
Hello Moriyah,
I'm sorry to hear that your first experience back after so long was so frustrating! It's disappointing to deal with the wrong package and then have to make calls just to ensure your order is on the way It's understandable to feel let down after going through all that. If there's anything I can do to help make this right or to assist you with your order, please let me know. Your experience matters, and I want to support you in any way I can. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
Items were easy to find, checkout process and experience was over great and super easy to use!
Super nice los artículos y excelente atención.! Mandé correo porque mis paquetes no llegaban y las respuesta fue rápida
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amber,
We're truly sorry to hear about your frustration. Our membership is designed to be flexible, including the option to skip, but we understand it may not have met your expectations. We also aim for a smooth return process and apologize if the points system felt unfair. Your feedback is valuable, and we regret that you're not satisfied with the product quality. We'll be sending you a private message now, so we can address this matter as soon as possible.
Best,
Allison