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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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They feel so good
Hard to get off and on.
Easy to clean
Have not received my order and I have no idea when it's coming
They indicate that you can skip a month and not be charged, but I was charged even after requesting to skip a month within the first few days of the month. When emailing them about this, they did not seem to care. I canceled the subscription right after I redeemed my credits. I will never resubscribe to this company.
Hello Tanner,
I'm sorry to hear about your negative experience with our VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
Great, wonderful fast shipping, good customer service, the purchases are worth the price and even beyond.
Quick delivery. Monthly fee WAY too high.
I will be cancelling!
Scammy and dishonest. Will be pursuing a charge back for the membership and my order that was returned
Hello Marena,
We're truly sorry to hear that you feel this way about your experience with us. Your satisfaction is important, and we take concerns like yours seriously. Please know that we are committed to transparency, fairness, and excellent service, and we'd love the opportunity to address any issues regarding your membership and returned order, so we will send you a private message right away.
Best,
Allison
The boots I ordered arrived quickly, and they look cute with all the outfits I wear to work.
My package was picked up from JustFab by FedEx on January 23rd and has not moved since. I cannot reach anything but a bot at FedEx or JustFab. I have been ordering from them for years and never had an issue until now. I am extremely frustrated, I believe you can maybe get to a person by calling JustFab, but I have never been lower than #15 in the queue and after waiting an hour on hold I just hang up.
Hello Kristin,
I'm sorry to hear about this situation. It's so frustrating when you're waiting for a package, and it feels like there's no way to get clear answers. Being stuck on hold for so long and only getting a bot makes it even more irritating, especially since you've had positive experiences in the past. It's understandable to feel lost and upset when you're just trying to reach someone who can help. Your patience through this is admirable, and it shouldn't have to be this difficult to get support. You deserve a smooth resolution. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
Received different shoes than ordered. Return process was less than efficient.
Hello Michael,
We're sorry for the frustration caused by receiving the wrong shoes and the return process not meeting expectations. We understand how disappointing this must have been and appreciate your feedback. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
The shoe was absolutely cheap all plastic even the bottom. I wouldn't spent $2 bucks on them. If it wasn't a he trouble of returning I'd sent them back. Temu has better shoes then just Fab
Hello Hansy,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the items that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
The sale on boots was great and I got what is ordered.
I pd $16.15 fo the shoes I ordered and 2 weeks later I was charged. $49.95 that I did not authorize. I have contacted my bank to file a dispute. Please refund this charge..
Hello Kathy,
We're sorry for the unexpected charge and the frustration this has caused. We understand how important it is to have clarity and control over charges. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
You charge a customer 10$ plus shipping, and after receiving you charge us 49$
Never do business with you again, and I'm gonna share this on tik tok,Facebook and instagram, whenever I see your post I'll make sure I tell everyone what this business does
Hello Hasna,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
Ordered and then received my order 3 days later. They are a great quality.
The book the boats are so narrow they do not zip my leg
Hello Tina,
We're sorry that the boots didn't fit as expected. We understand how frustrating it can be when sizing doesn't work out. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I was click click order friendly but when I got my items I was highly disappointed. I bought 2 pair shoes. #1 mid calf combat boots, #2 mid calf work boot w chunky heel, #3short black dress, #4 purse that matched #2. Everything I bought I used their size chart and did 1-2size smaller than my original size. Both pairs of shoes were so large there was no chance in heck I'd even think for one second I could wear like clown shoes. I got an extra small on the dress and it was like wearing a darn moo-moo. The purse was exceptional. Will try exchanging but we'll see how they'll do that before I set up another review. All in all 85%disatisfied
Hello Tabitha,
At JustFab, we strive for our members' satisfaction and prioritize your shopping needs. I'm sad to know that you received the incorrect fit for the shoes that you purchased. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad
I didn't receive my package, it says delivered but didn't find it. There is nobody or link to file any complaint.
Hello Hafid,
We're sorry that your package hasn't arrived despite showing as delivered. We understand how frustrating this must be, especially without a clear way to report it. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
There was a minor problem with my initial order, but it was worked out for the best. I got a great pair of shoes for a fantastic price!
I will not be wearing them the band hurt so bad. Not only that in the picture it doesn't show colored butterflies smh.
The purchase before that they sent out the wrong size (Sept 2024), I returned the item (Oct 2024), the item arrived back with them and I was not given a credit or notice of a credit for my returned item. It's like the return never happened. I am also not pleased with the VIP benefits, they're not that great because they mark everything up so much. ALSO, they don't let you use points or earned credits with the VIP discounts so I really am overall not happy with selections, prices or lack of return credits.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello TJ,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not get it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad