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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They want to charge membership. I don't know anything about a membership.
Never got the item I ordered I've checked tracking it shows invalid delivery
Hello Ryan,
We're sorry that your order never arrived and that the tracking shows an invalid delivery. We understand how frustrating it is to be expecting your item only to run into issues with tracking and delivery. That's not the experience we want for our members, and we appreciate you bringing this to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Well, I forget to skip last month. So, I called and spoke with a Customer Service Representative and used some of my VIP Points to get an awesome fold up travel bag and pair of shoes, the same color. I really love these items.
The first pair of shoes for $10 is a good deal. But I got a pair of Nortiv boots that dont feel anything like my other pair. I figured the brand was comfortable so I bought a pair from JustFab and either they are knockoffs or Nortiv is changing things in their shoes. Besides that its way too expensive, you could easily build a wardrobe on your own for the price of a monthly membership.
Hello Chris,
We're sorry to hear that the boots you received didn't meet your expectations compared to your previous pair. We understand how frustrating it can be when a brand you trust doesn't feel the same, and we assure you that we only carry authentic products. That said, we know comfort is a big factor when purchasing shoes, and we regret that this pair didn't provide the fit and feel you were expecting. We also strive to offer stylish, high-quality items at a great value through our membership, but we understand that it may not be the right fit for everyone. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
I ordered 3 pairs of shoes. They all fit true to size and comfy.
Waste of money. I returned the items and have been fighting to get my money back
Hello Carrie,
We're sorry to hear that both the products and service have been disappointing, especially with the difficulty in receiving your refund. We understand how frustrating it is to return items and still be waiting for your money back. That's not the experience we want for our members, and we appreciate you bringing this to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Great service and fast shipping. Felt like an Amazon Prime order. Love the shoes.
Boots are very comfortable lightweight I love them will be purchasing more in the future
The price of the shoes is adequate to the quality of the shoes. I have had pairs last me a few years with office work. They are cute and if they don't fit the return process is easy as well.
When I got home from work I found my box on the front door step and it was wide open. It was barely sealed adequately and had been open upon transport. I'm not sure if stuff had fallen out or was stolen but it was not there, just empty boxes and papers.
Hello Lindsey,
We're truly sorry to hear about the condition in which your package arrived. We understand how concerning it must have been to come home and find your box wide open, with only empty packaging inside. That's certainly not the experience we want for our members, and we understand why this situation would be frustrating. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
The problem I'm having with JustFab and shoe dazzle is that the shipping system has changed.they should go back to Canada post because Canada post has lockers to put your package in, but other shippy company will drop your package at the front door of my apartment which in most cases get's stolen. This is very inconvenient for someone like me.
Hello Jennifer,
I'm sorry to hear about your dissatisfaction with our shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I received several emails requesting reviews on the order before I even received my order. Some of those emails came in even after I changed my unsubscribe setting within their website. I had to change my spam filters within my email services to make it stop.
Now I am getting an email from an independent review company? Meaning now I am getting harassed by emails from an admitted additional source I didn't give consent to have my email.
When will companies learn their marketing emails do more harm than good.
Hello Lydia,
We're sorry for the frustration caused by excessive emails, especially when you have already adjusted your preferences. We understand how frustrating it is to receive review requests before your order arrives and to continue getting emails after unsubscribing. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Boots are cute, warm and comfy. Would recommend these.
I love them, they are just as picture shows. The burgundy color is beautiful
I love them so much that I bought 2 more pairs.
Very comfortable
Perfect for my wedding, I needed some platform shoes cuz of my ankle and tense are great
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachel,
We want every single one of our members to be satisfied with JustFab, so we are deeply saddened by the fact that you weren't aware of the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad